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IT Administrative & Customer Experience Specialist
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
401(k) with Company Match
Paid parental leave
Paid vacation time
Job Description
LCS is a leading provider of senior living experiences dedicated to enhancing the quality of life for seniors across the United States. With a strong commitment to community, integrity, and innovation, LCS operates progressive and growing senior living communities that provide not only exceptional care but also meaningful engagement and support for residents. The company prides itself on a positive company culture driven by its principles and hospitality promises. Employees at LCS are actively involved in volunteer initiatives, internal committees, and collaboration in innovative workspaces, fostering a professional environment that encourages growth and community service. LCS has been recognized as... Show More
Job Requirements
- Bachelor's degree or equivalent experience required
- 2 to 4 years of experience in administrative support, customer experience analysis, or process improvement roles
- Proficiency with consumer AI engines to optimize communication and processes
- Exceptional organizational and time management skills
- Strong communication and presentation skills
- Proficiency in Microsoft Office Suite and customer experience platforms
- Analytical mindset with data interpretation experience
- Familiarity with design thinking, user research methods, and change management principles is preferred
Job Qualifications
- Bachelor's degree or equivalent experience
- Proficiency with consumer AI engines such as Co-Pilot and ChatGPT
- 2 to 4 years of experience in administrative support, customer experience analysis, or process improvement
- Exceptional organizational and time management skills
- Strong communication and presentation abilities
- Proficiency in Microsoft Office Suite and customer experience platforms including PowerPoint and Canva
- Analytical mindset with experience in data interpretation and storytelling
- Familiarity with design thinking, user research methods, and change management principles is a plus
Job Duties
- Provide comprehensive administrative support including calendar management, meeting coordination, employee onboarding, organizing department events
- Maintain departmental documentation, intranet presence, and provide contract administration
- Prepare and refine presentations and other materials optimized for senior leadership
- Analyze customer interactions, feedback, and service data to identify trends and recommend improvements
- Collaborate with cross-functional teams to enhance customer experience and service delivery
- Evaluate and refine departmental and customer service processes to improve efficiency
- Facilitate workshops or feedback sessions to gather input and co-create improved processes
- Promote a positive, inclusive, and collaborative workplace culture
- Support initiatives reinforcing organizational values and employee experience
- Serve as a role model for teamwork, integrity, and continuous improvement
- Perform other assigned duties and responsibilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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