Isleta Amphitheater Usher/Ticket Taker Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
student loan reimbursement
Adoption and fertility support
Job Description
Live Nation Entertainment is a globally renowned leader in the live entertainment industry, encompassing its key market giants: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster dominates the event ticketing space with over 500 million tickets sold every year and a vast client base exceeding 12,000 worldwide. Live Nation Concerts stands as the largest provider of live entertainment worldwide, promoting an impressive lineup of over 40,000 shows and more than 100 festivals annually, supporting nearly 4,000 artists across 40 countries. Live Nation Media & Sponsorship leverages these brands to craft strategic marketing programs that connect over 1,000... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years experience in guest services or related field
- Excellent communication skills
- Ability to manage and lead a team
- Strong problem-solving skills
- Ability to handle guest complaints and resolve conflicts
- Physical ability to perform job duties including lifting up to 50 pounds
- Flexible availability including nights, weekends and holidays
- Commitment to promoting sustainability initiatives
- Must be able to work in a fast-paced live event environment
Job Qualifications
- Strong organizational skills
- At least two years experience in guest service and communications
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Strong sense of teamwork and ability to execute programs
- Ability to communicate effectively both verbally and in writing
- Physical ability to walk constantly, climb stairs, lift and carry 50 pounds or more
- Ability to participate in sustainability programs
Job Duties
- Interview, select, train, supervise, counsel and discipline usher staff to ensure maximum guest satisfaction
- Organize and conduct meetings and communicate pertinent information to staff
- Schedule and direct staff in their work assignments
- Regularly review and evaluate the department and recommend and implement new operational policies and procedures
- Investigate and resolve all guest complaints
- Interact positively with guests to maintain guest loyalty
- Move throughout the venue and provide information and respond to inquiries
- Actively ensure guest satisfaction by checking resolution of problems
- Participate in venue’s sustainability program by implementing conservation and recycling efforts
- Collaborate with crew members to close the venue including collecting recyclables and storing equipment
- Perform other tasks as assigned by the Operations Manager
- Work with payroll administrator to meet staffing needs
- Budget appropriately for each show and adhere to the annual facility budget
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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