Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $27.15
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
The Ojai Valley Inn & Spa is a renowned luxury resort known for its exceptional hospitality, elegant accommodations, and world-class amenities. Nestled in a stunning location, this establishment prides itself on delivering a flawless guest experience that harmonizes comfort, sophistication, and impeccable service. With a rich history and a commitment to excellence, the Ojai Valley Inn & Spa attracts visitors from around the world who seek not only a relaxing getaway but also an environment where superior customer care sets the standard for the industry. The resort offers a wide range of services including fine dining, spa treatments, recreational activities,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in in-room dining or related hospitality role
- Valid driver’s license
- Ability to work evenings, weekends, and holidays
- Strong communication skills in English
- Ability to perform basic math
- Ability to stand and walk continuously for several hours
- Ability to lift and move objects up to 50 lbs
- Ability to work without direct supervision
- Ability to remain calm in stressful situations
- Availability for flexible scheduling
- Must adhere to hotel policies and guest confidentiality standards
Job Qualifications
- Excellent reading, writing, and oral proficiency in the English language
- Minimum 2 years experience as an In-Room Dining Server or In-Room Dining Coordinator
- Exceptional people skills
- Ability to communicate clearly with guests, vendors, and management
- Basic mathematical computation skills
- Ability to work effectively with other operating departments
- Professional appearance and behavior
- Strong problem-solving and judgment abilities
- Ability to prioritize and organize work
- Ability to work independently without constant supervision
- Active role in safety and security awareness
- Maintain discretion and confidentiality
- Valid driver's license
- Fluency in a foreign language such as Spanish preferred
- Previous hospitality industry experience in a similar role
- CPR certification
- TIPs and Food Handler certifications
- Previous supervisory experience
Job Duties
- Demonstrate knowledge of the resort’s style, practices, culture, terminology, and organizational structure
- Maintain friendly yet unobtrusive manner with all guests throughout their dining experience
- Attend and participate in all required meetings
- Ensure consistent application of Human Resource policies, federal, state, and local laws
- Promote teamwork and foster a harmonious working climate
- Understand all food and beverage items offered including ingredients, preparation methods, and proper service
- Handle and resolve guest complaints or concerns professionally
- Recognize and address potential intoxicated or disruptive guests
- Report employee or guest accidents properly
- Respond appropriately to hotel emergencies or safety situations
- Perform tasks assigned by the In-Room Dining Manager and hotel management
- Monitor appearance, attitude, and professionalism to ensure adherence to resort standards
- Follow payroll and uniform procedures
- Provide guests with an enjoyable and expertly served dining experience
- Anticipate and fulfill guest needs
- Ascertain guest satisfaction and resolve problems by informing management
- Present menus and specials clearly
- Utilize hotel computer systems for sales and check processing
- Complete all duties outlined in the Service and Training Manual
- Regularly check schedule for arrival times and changes
- Prepare and transport all supplies needed for in-room dining delivery
- Ensure the in-room dining area is clean and neat before leaving shifts
- Arrive on time and report unsafe conditions
- Maintain guest confidentiality
- Complete daily tasks and shift responsibilities prior to end of shift
- Ensure proper handoff communication to incoming management
- Coordinate internal tasks with the IRD Manager
- Verify every order with manager on duty
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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