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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $10.98
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Miami Blue Lagoon, managed under the umbrella of MCR Hotels, stands as a premier hospitality establishment dedicated to providing exceptional service and comfort to its guests. Located in Miami, Florida, this hotel is part of MCR's extensive portfolio which includes 148 premium-branded hotels across 37 states and 106 cities. MCR is known as the third-largest hotel owner-operator in the United States, showcasing a commitment to quality and innovation within the hospitality industry. The Hilton Miami Blue Lagoon offers a vibrant and welcoming atmosphere reflective of Miami's unique culture, making it a sought-after destination for both leisure and business travelers.Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekends
- Must arrive and clock in on time for every shift
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a shift
Job Qualifications
- Experience in hospitality or service industries preferred
- Positive attitude and eagerness to learn
- Ability to follow instructions and meet deadlines
- Friendly and professional guest service skills
- Flexible availability including holidays and weekends
- Punctuality and reliability in attendance
- Basic proficiency with POS systems and technology
- Knowledge of food safety standards
- Good communication and teamwork abilities
Job Duties
- Greet guests happily upon arrival and during their stay with a smile
- Use guests' names to greet and welcome whenever possible
- Work collaboratively to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Demonstrate strong knowledge of hotel features and amenities
- Support and be aware of all hotel events and groups
- Answer incoming calls using approved friendly greetings
- Maintain sparkling clean workspaces throughout the hotel
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete all operational checklists with 100% accuracy during every shift
- Provide accurate and timely shift handover reports
- Wear clean, approved uniform with nametag and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Maintain a can-do attitude and willingness to meet business needs
- Collaborate to foster a welcoming environment and positive workplace
- Greet guests and give clear descriptions of food and beverage options
- Deliver hot to order items promptly from kitchen to tables
- Input orders using POS system and secure accurate payment
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables as needed
- Observe diners and respond quickly to guest requests
- Complete daily inventory prep sheets and other side work
- Maintain knowledge of current food and beverage menus
- Escort guests to tables when necessary
- Ensure compliance with food safety and handling protocols
- Assist in maintaining cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and available amenities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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