Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
Professional Development
Job Description
MedAire, Inc. is a distinguished provider in the aviation and maritime sectors, specializing in delivering global medical and travel assistance services. Renowned for its commitment to client safety and operational excellence, MedAire focuses on comprehensive risk mitigation and exceptional service delivery to a diverse, international clientele. The company operates within a fast-paced, dynamic environment, facilitating seamless international operations that support client wellbeing. With a global footprint and a reputation for reliability, MedAire stands as a leader in medical and travel assistance, ensuring that clients receive tailored, effective solutions in urgent and complex situations.
The role of International Operations Specialist w... Show More
The role of International Operations Specialist w... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Substantial experience in a high-volume call center environment preferably within medical assistance, travel support, or emergency response sectors
- Fluency in English
- Flexibility to work rotating shifts in a 24/7 call center environment
- Ability to work approximately three shifts per week including day and night shifts
- Physical capacity to engage in extended periods of workstation activity
- Strong interpersonal and communication skills
- Ability to handle stress and adapt to changing protocols and scenarios
- Proficiency in additional languages preferred
Job Qualifications
- High school diploma or general education degree (GED)
- Further education or certifications related to healthcare, risk management, or customer service is advantageous
- Substantial experience in a high-volume call center environment, preferably within medical assistance, travel support, or emergency response sectors
- Fluency in English
- Proficiency in additional languages is highly desirable
- Strong command of written and verbal communication
- Exceptional interpersonal skills
- Advanced computer literacy including MS Outlook, Word, and Excel
- Demonstrated ability to multitask using various technology platforms
- Meticulous attention to detail
Job Duties
- Manage diverse and complex medical, security, and travel assistance cases
- Coordinate and collaborate with multiple departments and international teams
- Process assistance requests in accordance with company protocols and quality standards
- Maintain up-to-date knowledge of global travel, medical care, and security conditions
- Document case details accurately and ensure confidentiality
- Adhere to quality assurance measures and contribute to service improvements
- Uphold the reputation and reliability of MedAire in the aviation and maritime sectors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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