Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,000.00 - $67,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k)
Flexible spending account
Employer HSA match
Life insurance
Disability insurance
Paid Time Off
Volunteer time off
Identity theft protection plan
Job Description
Sirva is a renowned global leader in relocation and moving services, specializing in providing comprehensive and seamless international and domestic moving solutions. Serving thousands of customers annually, Sirva stands out for its commitment to customer satisfaction, operational excellence, and innovative logistics management. As a company, Sirva operates with a strong focus on reliability, efficiency, and transparency, making it a trusted partner for individuals and businesses undertaking international household moves. With an extensive network of overseas booking agents, third-party vendors, and logistical partners, Sirva ensures that every move is handled with precision and care from start to finish.
The International Mo... Show More
The International Mo... Show More
Job Requirements
- Bachelor’s degree or equivalent work experience
- Minimum 2 years customer service experience
- Industry experience preferred
- Strong communication skills
- Strong negotiation skills
- Analytical and problem solving skills
- Proficient in Microsoft Office applications
- Ability to manage multiple tasks and deadlines
- Ability to work with diverse cultures and teams
Job Qualifications
- Industry experience in freight forwarding or import/export preferred
- Minimum 2 years customer service experience
- Strong oral and written communication skills
- Strong negotiation skills
- Analytical skills with understanding of basic profit and loss statements
- Effective problem solving skills
- Basic world geography knowledge
- Strong organization and time management
- Ability to work in a team and with diverse cultures
- Results-oriented
- Proficient in Microsoft Office applications
- Multi-lingual a plus
- Bachelor’s degree or equivalent experience
Job Duties
- Anticipate, plan and ensure efficient and cost-effective shipment routing
- Utilize operating systems such as SCAN and SISTRS to manage move processes
- Communicate and coordinate with agents, vendors, and customers including negotiation of rates
- Handle customer issues with urgency and empathy while following move management process
- Generate competitive rate quotes and manage margin and vendor selection
- Settle invoice exceptions through research, negotiation and documentation
- Provide coverage for absent colleagues and support cross-department coordination
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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