Job Overview
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Flexible work environment
Job Description
This job opportunity is with a leading logistics company located in Carson, California, specializing in intermodal transportation services that integrate multiple modes of freight transport to offer efficient and reliable shipping solutions. The company is recognized for its commitment to customer satisfaction, timely service delivery, and innovation in managing freight movement across ports and rail systems. This role is critical within the Intermodal division, focusing on customer service support that ensures smooth operations and effective communication between customers, drivers, and internal teams. The employment type is full-time and reflective of the dynamic nature of the logistics industry, where precision and... Show More
Job Requirements
- 1-2 years of experience in dispatching
- must have prior experience working with port drivers and/or maritime industry
- strong verbal and written communication skills
- must be reliable and able to work in a fast-paced environment
- excellent organizational and time management skills
- must be able to multi-task
- must be able to work under pressure
Job Qualifications
- 1-2 years of experience in dispatching
- prior experience working with port drivers and/or maritime industry
- strong verbal and written communication skills
- excellent organizational and time management skills
- ability to multi-task in a fast-paced environment
- strong customer service orientation
Job Duties
- Serve drayage needs with timely execution of all import/export work orders
- Accurate data entry, with confirmation of all port, rail, and customer work order information
- Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, support in order maintenance processes
- Provide clerical support to daily operations including answering the telephone/emails, photocopying, printing, faxing, filing, record maintenance
- Collect, safekeep, and help upkeep all relevant customer data
- Maintain open communication with customers and team to ensure all parties are clear in direction, whether confirming pickup/delivery time and date, ensuring all mandatory forms are completed and attached, if any moves need to have any specialized freight requirements or appointment, or of any new accessorial charges (chassis, detention, etc)
- Assist in tracking and tracing their freight, when needed
- Notify customers of freight and port availability, capacity, and other important information
- Will need to maintain knowledge of company services
- Work and coordinate effectively with dispatch team to ensure freight is delivered safely and on time
- Adhere to company policies and procedures
- Manage container emails
- Verify port availability
- Coordinate and manage the assignment, flow and execution of moves by ensuring utilization of assets
- Ensure safety, quality, and timeliness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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