Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Life insurance
Job Description
Forward Air is a renowned logistics and ground transportation company that has been operating since 1990, specializing in providing superior logistics services to the North American air freight and expedited Less Than Truckload (LTL) market. The company offers surface shipping that emphasizes delivering cargo on a "time-definite" basis, ensuring timely delivery under less urgent conditions as a cost-effective alternative to air transportation. Forward Air collaborates with businesses of all sizes, tailoring logistics solutions to meet specific customer needs. It partners with a wide range of entities in the wholesale transportation community, including logistics companies, freight forwarders, air cargo carriers, passenger... Show More
Job Requirements
- Demonstrated ability to carry out assignments to their completion and meet deadlines
- Ability to establish and maintain effective working relationships with employees and managers
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including Word, Excel, Outlook, etc.
- Ability to perform general administrative duties
- perform data entry, photocopies, etc.
- Ability to handle heavy work load and work well under pressure
- Understanding of industry terminology
- High school diploma or GED equivalent
Job Qualifications
- High school diploma or GED equivalent
- Proficient with Microsoft Office products including Word, Excel, Outlook
- Strong verbal and written communication skills
- Experience with Profit Tool helpful
- Transportation industry knowledge and experience is a plus
- Ability to work in a fast paced environment
- Can do attitude with a will do work ethic
Job Duties
- Answer heavy incoming customer emails and phone calls
- Notify customers daily of available shipments and schedule for delivery
- Data entry of customer orders into our system
- Track and trace container shipments on rail websites
- Check incoming orders for correct rates and resolve rate discrepancies
- Maintain updated information for each customer on SOP form
- Communicate with operations team regarding daily schedule
- Notify customers of any rail delays or late shipments
- Ability to constantly monitor incoming emails and respond in a timely manner
- Compose emails in a clear and effective manner
- Cross-training on all customer accounts
- Regular and dependable attendance
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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