Integrated Warehousing Services - Director of Warehousing Product Development EAST
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $84,675.00 - $112,900.00
Work Schedule
Standard Hours
Benefits
competitive base salary
Role dependent performance-based incentives
401(k) match
stock purchase plan
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
Job Description
DHL Global Forwarding is a leading entity in the global logistics industry, specializing in the management and optimization of air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As a part of Deutsche Post DHL, the world’s foremost logistics provider operating in over 220 countries, DHL Global Forwarding upholds a reputation for excellence, innovation, and customer-centric solutions in supply chain management. The company’s commitment to technology integration and operational efficiency makes it a top choice for businesses seeking reliable and effective logistics partnerships.
Located in Columbia, SC, DHL Global Forwarding is offering an outstanding caree... Show More
Located in Columbia, SC, DHL Global Forwarding is offering an outstanding caree... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Proven contract logistics experience
- Strong communication skills
- Ability to handle multiple projects simultaneously
- Customer service expertise
- Proficiency in Microsoft Office 365
- Knowledge of warehousing operations and sales
- Experience in customer onboarding
- Legal authorization to work in the United States
Job Qualifications
- Excellent written and verbal communication skills
- Contract logistics experience
- Ability to manage multiple projects with different deadlines
- Excellent customer service skills including de-escalation techniques
- Proficiency in Microsoft Office Applications including Outlook, Word, PowerPoint and Excel
- Solid understanding of warehousing operations and sales
- Experience with customer onboarding and project management
Job Duties
- Develop opportunities to increase warehousing capacity and capabilities in the region
- Communicate warehousing capacity and capabilities to sales teams and other internal stakeholders
- Manage a sales goal driven pipeline
- Manage multiple Requests For Quotations (RFQ's) at a time
- Manage daily inquiries and ad-hoc quote requests
- Generate customer quotations and proposal responses with IWS tools
- Negotiate rates with customer and warehousing provider
- Work with DHL Legal and Risk teams in negotiating contract terms
- Manage call schedules directly or through sales owners
- Maintain a prompt email response time and consistent communication
- Act as high level escalation/subject matter expert for accounts
- Ensure onboarding calls are scheduled
- Ensure the warehousing provider provides a list of needed actions to the customer
- Ensure the customer is returning the required information timely
- Create billing template and communicate new account to billing team
- Work with warehouse or 3PL manager to onboard the facility
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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