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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $18.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Company-paid short-term disability
Life/AD&D Insurance
Health Insurance
Vision Insurance
Dental Insurance
long-term disability
critical illness coverage
401(k)
Paid Time Off
Paid holidays
Paid Maternity Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Employee assistance program (EAP)
Job Description
Laborde Earles is a distinguished personal injury law firm recognized for its rapid growth and dedication to client advocacy. Featured in Inc. Magazine's prestigious 2023 Inc. 5,000 Fastest-Growing Private Companies List, Laborde Earles holds the rank of the 25th fastest-growing private company in the state of Louisiana. With multiple offices across Louisiana, the firm specializes in ensuring clients receive the maximum monetary compensation for personal injuries caused by incidents such as car wrecks, truck accidents, offshore incidents, and workplace injuries. The foundation of the firm rests on a team and community-oriented approach, emphasizing the importance of standing up for clients,... Show More
Job Requirements
- Typing speed of 50 WPM with 95% accuracy
- excellent oral communication skills
- attention to detail and accuracy
- confidentiality and strong judgment
- problem analysis and problem-solving
- professionalism
- teamwork
- willingness to perform any and all tasks as assigned by handling attorney, supervisor and/or firm leadership in support of the firm’s growth and success
- high school diploma or equivalent
- proficient in data entry and management
- 1-3 years customer service or call center experience preferred
- previous experience within legal, medical, or insurance industry preferred
- ability to sit for prolonged periods
- must be able to lift up to 15 pounds at times
Job Qualifications
- High school diploma or equivalent
- proficient in data entry and management
- 1-3 years customer service or call center experience preferred
- previous experience within legal, medical, or insurance industry preferred
- strong oral communication skills
- attention to detail and accuracy
- ability to maintain confidentiality and exercise sound judgment
- problem analysis and problem-solving skills
- professionalism
- effective teamwork
- willingness to perform various tasks assigned by firm leadership
Job Duties
- Answer non-lead phone calls and forward to appropriate team members
- phone and email leads
- accurately enter all assigned leads into Litify as intakes
- daily review of lead status categories to ensure conversion or timely rejection notification
- provide excellent service to prospective clients and achieve effective rating on quality evaluation scorecards
- facilitate intake sign-up, referral, and rejection processes for all assigned leads
- assist fellow intake specialists and receptionists as needed with decision making and coverage of duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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