Insurance Service Representative - Lincoln, NE
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid parental leave
Paid Time Off
Tuition Reimbursement
Professional certification reimbursement
Complimentary membership
Employee Discounts
paid volunteer day
Job Description
The Auto Club Group (ACG) is a leading and trusted organization in the insurance and automotive services industry with over 100 years of experience serving its members. Known widely as America's most trusted brand, ACG has built a reputation on providing excellent customer service, a comprehensive range of products including insurance solutions, membership benefits, and financial products. The organization is deeply committed to supporting military-affiliated individuals including Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers through dedicated hiring initiatives. This emphasizes ACG's mission of giving back and supporting those who have served the... Show More
Job Requirements
- High school diploma or equivalent
- ability to perform retention and promotional calls
- customer service experience preferred
- basic computer proficiency
- strong communication skills
- ability to handle multiple tasks
- willingness to work on-site
- ability to resolve customer issues
- attention to detail
- capacity to work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent
- previous experience in insurance or customer service preferred
- strong communication and interpersonal skills
- ability to manage multiple tasks efficiently
- detail oriented with problem-solving skills
- proficiency with computer systems and software
- ability to work in a team and independently
- knowledge of insurance products and industry practices is a plus
Job Duties
- Perform retention calls
- process applications, renewals, and amendments
- resolve customer problems
- sell membership and financial products
- provide price quotes on insurance products
- take insurance payments
- respond to customers' insurance inquiries and explain product features
- recognize and promote cross-sale opportunities
- provide efficient processing of customer policies and coverage changes
- conduct outbound promotional and retention call activities
- participate in team environment to promote customer satisfaction
- receive and resolve member complaints
- participate in office events to generate revenue
- fulfill and maintain insurance policies
- respond to inquiries regarding insurance availability and coverage
- prepare insurance proposals and billing clarifications
- contact members regarding renewals and payments
- verify new business applications
- refer members to other lines of business
- process insurance and membership payments
- update electronic member information
- maintain filing systems
- provide general agency support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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