Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Paid parental leave
401k plan with company match
Paid Time Off
paid company holidays
volunteer opportunities
free AAA membership
Continual learning reimbursement
Job Description
The hiring establishment, known as ACA, is a prestigious insurance agency recognized for its excellence and workplace environment. Among its many accolades, ACA has been named a Top 100 Agency for 2025 and ranked as one of the Best Agencies to Work for in 2024 by the Insurance Journal. Furthermore, it earned the distinction of being a Big "I" Best Practices Agency in 2023. This underscores ACA's commitment to outstanding service, innovation in agency operations, and a positive employee culture. The company focuses on providing comprehensive insurance solutions while maintaining an inclusive and supportive work environment that promotes professional growth... Show More
Job Requirements
- Required schedule: Monday through Friday, 7:45am to 4:45pm EST
- High school diploma or equivalent
- 2-4 years of customer service experience in a professional office environment preferred
- Must obtain Property and Casualty insurance license within one year of employment
- Superior customer service attitude and approach to business
- Proficient in MS Office suite (Word, Outlook)
- Ability to maintain client confidentiality and be aware of time sensitive activities and situations
- Reliable and present during scheduled business hours
Job Qualifications
- High school diploma or equivalent
- Associate's degree preferred
- 2-4 years of customer service experience in a professional office environment preferred
- Proficient in MS Office suite (Word, Outlook)
- Superior customer service attitude and approach to business
- Ability to maintain client confidentiality and be cognizant of time sensitive activities and situations
- Reliable and present during scheduled business hours
- Ability to obtain Property and Casualty insurance license within one year of employment
Job Duties
- Answer incoming phone calls for all offices via Genesys and take messages or redirect as needed for further assistance
- Welcome office visitors and maintain active visitor log
- Sort and distribute incoming mail, including scanning to Account Managers and/or attaching in Epic as needed, and prepare outgoing mail for USPS/FedEx pick-up
- Route incoming faxes, emails, and open Activities in Epic to the appropriate Associate
- Act as the office contact for supply ordering through Workday, building and equipment maintenance, conference room availability, etc.
- Create and maintain an active Associate directory
- Support Account Manager administrative needs by assembling proposals, pulling reports and policy documents from carrier websites, issuing Auto ID cards, running MVRs, and other related tasks
- Use Activities in Epic to manage outstanding Account Manager/Producer requests
- Be familiar with Agency policies and procedures
- Perform other clerical and job-related duties as required
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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