Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Paid parental leave
401k plan with company match
Paid Time Off
paid company holidays
volunteer opportunities
free AAA membership
Continual learning reimbursement
Job Description
ACA is a highly recognized insurance agency, celebrated for its achievements and commitment to excellence. Among its accolades, the agency has been named a Top 100 Agency for 2025, recognized as one of the Best Agencies to Work for in 2024 by the Insurance Journal, and honored as a Big "I" Best Practices Agency in 2023. These awards underscore ACA's dedication not only to its clients and industry best practices but also to fostering a positive and supportive work environment for its employees. With a strong foundation in the insurance sector, ACA prides itself on delivering exceptional service and innovative... Show More
Job Requirements
- Monday through Friday, 7:45am to 4:45pm est
- High school diploma or equivalent
- Associate's degree preferred
- 2-4 years of customer service experience, in a professional office environment preferred
- Obtain Property & Casualty insurance license within one year of employment with the agency
- A superior customer service attitude and approach to business
- MS Office suite skills (Word, Outlook)
- Ability to maintain client confidentiality and be cognizant of time sensitive activities and situations
- Reliable and present during scheduled business hours
Job Qualifications
- High school diploma or equivalent
- Associate's degree preferred
- 2-4 years of customer service experience, in a professional office environment preferred
- Obtain Property & Casualty insurance license within one year of employment with the agency
- A superior customer service attitude and approach to business
- MS Office suite skills (Word, Outlook)
- Ability to maintain client confidentiality and be cognizant of time sensitive activities and situations
- Reliable and present during scheduled business hours
Job Duties
- Answer incoming phone calls for all offices via Genesys and take messages or redirect as needed for further assistance
- Welcome office visitors and maintain active visitor log
- Sort and distribute incoming mail, including scanning to Account Managers and/or attaching in Epic as needed, and prepare outgoing mail for USPS/FedEx pick-up
- Route incoming faxes, emails, and open Activities in Epic to the appropriate Associate
- Act as the office contact for supply ordering through Workday, building and equipment maintenance, conference room availability, etc
- Create and maintain an active Associate directory
- Support Account Manager administrative needs by assembling proposals, pulling reports and policy documents from carrier websites, issuing Auto ID cards, running MVRs, and other related tasks
- Use Activities in Epic to manage outstanding Account Manager/Producer requests
- Be familiar with Agency policies and procedures
- Perform other clerical and job-related duties as required
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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