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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $25.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Match
Paid parental leave
Paid Time Off
Tuition Assistance
Professional Development
AAA membership
discounts
Job Description
AAA The Auto Club Group (ACG) is a leading membership organization serving over 14 million members and customers across 14 states and 2 U.S. territories through its well-known brands AAA, Meemic, and Fremont. As the second largest AAA club in North America, ACG prides itself on offering a broad range of products and services including membership benefits, travel assistance, insurance solutions, and financial services. With a rich heritage of over 100 years, AAA The Auto Club Group is dedicated to providing quality service and support that helps members enjoy their life's journeys safely and with confidence. The company deeply values... Show More
Job Requirements
- High school diploma or equivalent
- Current Property & Casualty Insurance license
- Must qualify, obtain, and maintain all applicable state licenses and appointments for selling and servicing Auto Club Group membership products
- Successful completion of customer service, insurance, and membership training within 6 months of hire
- Proven experience in customer-focused service roles
- Experience servicing insurance policies including processing applications, renewals, and amendments
- Ability to respond to billing and coverage inquiries
- Experience taking monetary transactions and payments
- Ability to promote insurance products using established guidelines
- Clear and concise communication skills
- Ability to work effectively both independently and as part of a team
- Proficient in Microsoft Office
- Ability to perform mathematical calculations accurately
- Ability to work under pressure in a fast-paced environment
- Willingness to work irregular hours including weekends, holidays, and community events
Job Qualifications
- Current Property & Casualty Insurance license
- Must qualify, obtain, and maintain all applicable state licenses and appointments for selling and servicing Auto Club Group membership products
- Successful completion of customer service, insurance, and membership training within 6 months of hire
- High school diploma or equivalent
- Proven ability to provide high level customer-focused service
- Experience servicing insurance policies and processing applications, renewals, and amendments
- Ability to respond to billing and coverage questions effectively
- Experience processing monetary transactions including taking payments
- Ability to promote insurance products and services using established guidelines
- Skill in presenting complex information clearly and concisely
- Knowledge of insurance terminology, general insurance regulations, underwriting procedures, sales regulatory and compliance guidelines
- Proficiency with insurance and membership systems such as PPS, POS, IMS, and IPM
- Strong teamwork and the ability to work independently with minimal supervision
- Proficiency in Microsoft Office applications
- Strong communication skills to explain instructions, rules, and procedures clearly
- Ability to perform accurate mathematical calculations for transactions
- Experience working under pressure in a high volume, fast-paced customer service environment
- Successful completion of ACG product and service training
Job Duties
- Perform retention calls, process applications, renewals, and amendments, resolve customer problems, sell membership and financial products
- Provide price quotes on insurance products factoring in underwriting and business rules and applicable discounts to complete sales
- Take insurance payments including initial, installment, lapse, or reinstatement payments
- Respond to insurance inquiries explaining product features and service advantages to promote and sell insurance, membership, and financial products
- Refer customers to agents when appropriate
- Recognize and promote cross-sale opportunities during servicing changes to existing policies
- Provide efficient processing of customer policies, endorsements, and changes in line with state rules and company policies
- Assist management and agents by performing sales processing activities
- Conduct outbound promotional and retention calls per management requests
- Participate in a team environment promoting customer satisfaction and consistent service
- Receive and resolve member and customer complaints seeking management assistance when needed
- Participate in community and office events to boost insurance revenue and member awareness
- Maintain and service insurance policies accurately
- Prepare insurance proposals, policy changes, transfers, and billing clarifications
- Contact members to renew delinquent memberships, late payments, and solicit reinstatements
- Verify new business applications
- Refer members to other product lines such as Travel and Life insurance
- Process insurance and membership payments
- Update electronic member information and maintain filing systems
- Provide general agency support as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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