Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Disability insurance
Life insurance
Paid holidays
Paid vacation
401(k) retirement plan
Employee Discounts
Educational development
Job Description
NuCO2 is a leading provider specializing in the supply and installation of CO2 tanks and beer equipment, catering to a diverse array of customers across the beverage and service industry. The company is committed to delivering top-tier products alongside exceptional service, ensuring that clients receive not only quality equipment but also reliable and efficient installation and maintenance support. NuCO2’s reputation for operational excellence is built upon the dedication of its workforce, which thrives on innovation, safety, and customer satisfaction. As an employer, NuCO2 offers a competitive pay structure complemented by a comprehensive benefits package. This includes health, dental, disability, and... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Two-years customer service experience in a call center environment preferably in retail, airline, food service, or service delivery industry
- Experience using Outlook, Excel, and Word
- This position can be remote or onsite in Stuart, FL
Job Qualifications
- Must be able to provide clear instructions and direction to installation technicians
- Ability to multitask effectively in a fast-paced call center environment
- Capable of working independently with minimal supervision
- Demonstrates strong teamwork and excellent interpersonal skills
- Effective problem-solving skills with keen attention to detail
- Strong oral communication and active listening abilities
- Requires successful training of CO2 tanks and their operation
- Must understand and follow established safety guidelines
Job Duties
- Collaborate with field operations and sales teams to meet deadlines for installing CO2 tanks and beer equipment
- Independently prioritize tasks and create soft and hard schedules for pending services and installations, while confirming all scheduled installations
- Prepare daily and weekly reports on completed and rescheduled installations
- Respond to emails and safety-related service cases within a one-hour timeframe
- Handle a minimum of 50-75 inbound or outbound calls per day, including field-related inquiries
- Provide customers with daily updates on estimated time of arrival for scheduled services
- Possess basic troubleshooting knowledge of all NuCO2 equipment
- Responsible for dispatching calls to technicians daily to ensure all scheduled work is completed on time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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