Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate is a premier real estate investment and hospitality management company known for its extensive global presence and impressive portfolio, managing over $15 billion in assets with more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a history spanning over 30 years, Highgate has established itself as an innovative leader in the hospitality sector, offering expert guidance throughout every phase of the property lifecycle. This includes strategic planning, development, recapitalization, and disposition of assets. The company's commitment to excellence is reflected in its diverse portfolio, which features bespoke lifestyle hotel brands, legacy brands, and independent... Show More
Job Requirements
- High school diploma or equivalent
- College course work in related field helpful
- Previous supervisory responsibility preferred
- Medium work exerting up to 50 pounds occasionally and/or 20 pounds frequently
- Ability to stand during entire shift
- Effective verbal and written communication with all levels
- Ability to listen, understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented manner
- Attend all required meetings and trainings
- Maintain regular attendance per hotel standards
- Maintain high standards of personal appearance and grooming, including proper uniform and nametag
- Comply with hotel standards and safety regulations
- Maximize productivity and assist in problem solving
- Handle problems proactively
- Understand and apply complex information
- Ability to cross-train in other areas
- Maintain confidentiality
- Show initiative including anticipating guest or operational needs
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- High school diploma or equivalent
- Previous supervisory responsibility preferred
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service-oriented manner
- Ability to listen, understand and clarify concerns
- Ability to handle and solve problems effectively
- Ability to understand and apply complex information
- Ability to cross-train in other hotel related areas
- Maintain confidentiality of information
- Show initiative by anticipating guest or operational needs
Job Duties
- Ensure employees are attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Inspect all rooms assigned to Room Attendants daily to meet standards and productivity
- Notify Room Attendants of deficiencies and ensure corrections are made
- Ensure daily assignment records are completed and submitted
- Maintain key control
- Supervise Laundry employees when applicable
- Communicate with Guest Services regarding discrepant rooms
- Handle lost and found items according to standards
- Carry active pager or radio for Front Office and Engineering contact
- Oversee daily work assignments for Room and House Attendants
- Monitor cleanliness of housekeeping carts, linen closets, control closets, stairways and landings
- Report on out-of-order room progress to Guest Services Manager
- Initiate and follow through on maintenance work orders
- Oversee training of Room Attendants
- Ensure completion of biannual cleaning and maintenance projects
- Assist Housekeeping Management with Standard of the Week preparation
- Monitor VIP guests and special requests
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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