Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its expansive portfolio and innovative approach to the hospitality industry. Managing over $15 billion in assets, Highgate spans more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a rich history of 30 years, the company has established itself as a forward-thinking leader that expertly navigates all phases of the hotel property lifecycle—from initial planning and development to recapitalization and disposition. This comprehensive expertise enables Highgate to maintain a diverse inventory of bespoke lifestyle brands, legacy brands, as well as independent hotels... Show More
Job Requirements
- High school diploma or equivalent
- Previous supervisory experience preferred
- Ability to lift up to 50 pounds occasionally and/or 20 pounds frequently
- Ability to stand for entire shift
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Attend all required trainings and meetings
- Maintain punctual attendance
- Maintain proper uniform and grooming standards
- Comply with hotel standards and safety regulations
- Ability to problem-solve and implement solutions
- Ability to maintain confidentiality
- Capability to cross-train
- Demonstrate initiative and strong interpersonal skills
- Maintain friendly and courteous attitude
Job Qualifications
- High school diploma or equivalent required
- College course work in related field helpful
- Previous supervisory responsibility preferred
- Ability to effectively communicate both verbally and written at all levels
- Ability to multitask and prioritize departmental functions
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all hotel required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Comply with Highgate hotel standards and regulations
- Ability to handle problems effectively
- Ability to understand and apply complex information
- Ability to cross-train in other hotel related areas
- Ability to maintain confidentiality
- Ability to show initiative including anticipating guest or operational needs
- Maintain a warm and friendly demeanor at all times
Job Duties
- Ensure employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Inspect all rooms assigned to room attendants on a daily basis to ensure that standards and productivity levels are being met and maintained
- Notify room attendant(s) of any deficiencies found in the room and note on the attendant’s board and ensure the room attendant returns to the room to correct the deficiency when applicable
- Re-inspect the corrected room
- Ensure records of daily assignments are completed, signed off and turned into the housekeeping office daily
- Maintain key control
- Supervise laundry employees when applicable
- Communicate with guest services regarding information about discrepant rooms and physically check the room to determine status
- Handle items for lost and found according to the standards
- Carry an active pager/radio to maintain contact with the front office and/or engineering
- Oversee the daily assignment of duties, ensuring each room attendant and house attendant carries a work assignment
- Monitor cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways and landings
- Report on progress of all out-of-order rooms under the housekeeping department's supervision to the guest services manager according to hotel standards
- Initiate work orders for repairs and maintenance and follow through on each work order until completed
- Oversee training of room attendants
- Ensure completion of regular maintenance and cleaning projects on a biannual basis
- Assist housekeeping management in preparation of standard of the week
- Monitor all VIPs, special guests and requests
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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