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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Universal Kids Resort is a premier family-friendly hotel destination known for providing an exceptional guest experience within a lively, immersive environment. The resort offers a unique combination of fun, comfort, and excellent service, making it a top choice for families visiting the area. Guests enjoy well-appointed accommodations, engaging themed spaces, and superior amenities that cater to both relaxation and entertainment needs. Universal Kids Resort is dedicated to maintaining the highest standards of cleanliness, safety, and hospitality to ensure every visitor has an unforgettable stay. With a commitment to excellence and a warm, welcoming atmosphere, the resort fosters a workplace culture... Show More
Job Requirements
- High School Diploma or GED
- 3+ years of experience in housekeeping or hospitality operations
- Experience in room inspections or quality assurance preferred
- Knowledge of housekeeping standards, cleaning procedures, safety protocols, and inspection techniques
- Ability to communicate effectively
- Strong attention to detail and organizational skills
- Consistent attendance
- Reasonable accommodation may be made for individuals with disabilities
Job Qualifications
- Knowledge of housekeeping standards, cleaning procedures, safety protocols, and inspection techniques in a hotel or resort environment
- Ability to identify cleanliness and maintenance issues, provide constructive feedback, and communicate effectively with team members and leadership
- Experience in housekeeping or custodial services, with prior experience performing room inspections or quality control preferred
- Strong attention to detail, organizational skills, and commitment to maintaining a high standard of guest readiness and presentation
- High School Diploma or GED
- 3+ years of experience in housekeeping or hospitality operations, experience in room inspections or quality assurance preferred
Job Duties
- Inspect guest rooms, hallways, and public areas to ensure cleanliness, proper setup, and adherence to resort standards before releasing rooms for occupancy
- Lead quality assurance efforts throughout the onsite hotel
- Provide feedback and coaching to Room Attendants and Runners to support continuous improvement and consistency in service quality
- Communicate with Front Office and Housekeeping leadership to ensure timely updates on room readiness and special guest requests
- Report maintenance issues or safety hazards promptly to appropriate department
- Collect lost and found items and deliver to Housekeeping Management for logging and storage
- Assist with training new Housekeeping Team Members on cleaning procedures, resort standards, and safety protocols
- Support service recovery efforts by responding to guest concerns related to room cleanliness or setup
- Escalate any safety or guest concerns to Housekeeping Management
- Participate in Environmental, Health & Safety responsibilities by following established UDX policies and procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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