Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k Retirement Plan
Paid Time Off
Employee Discounts
Job Description
Tru By Hilton Mooresville Lake Norman, located at 117 Alcove Rd., Mooresville, NC 28117, is part of the well-regarded Maya Hotels portfolio, a prominent leader in the hospitality industry. Maya Hotels is dedicated to enhancing guest experiences across a diverse range of reputable hotel brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. With a strong commitment to excellence, Maya Hotels fosters a warm, friendly, and supportive atmosphere that prioritizes both customer satisfaction and employee growth. The company is known for setting high standards in hospitality service, cleanliness, and operational efficiency, making... Show More
Job Requirements
- High school diploma
- Minimum 2 years experience in housekeeping or hotel inspection
- Strong attention to detail
- Excellent leadership and communication skills
- Proven guest relations abilities
- Effective problem-solving and decision-making skills
- Flexible availability including nights, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 30 lbs
- Comfortable working in a fast-paced environment
Job Qualifications
- High school diploma required
- Hospitality or housekeeping management certification is a plus
- 2+ years in housekeeping or hotel inspection roles
- Ability to identify cleanliness and maintenance issues with precision
- Ability to train, mentor, and manage housekeeping staff effectively
- Strong ability to coordinate with front office and management to meet guest needs
- Ability to think clearly under pressure and make quick, effective decisions
- Willingness to work varied schedules, including nights, weekends, and holidays
Job Duties
- Monitor housekeeping expenses by controlling the use of supplies and reducing waste
- Conduct monthly inventory checks of housekeeping supplies and linens
- Assist in managing department costs to ensure financial efficiency
- Train housekeeping and porter staff to uphold cleanliness and service standards
- Assist management in evaluating team performance based on brand and company guidelines
- Assign and oversee housekeeping tasks, ensuring that daily cleaning schedules are followed
- Live and demonstrate the Maya Hotels core values in all interactions
- Conduct ongoing staff training to improve efficiency and service quality
- Inspect guest rooms, corridors, and public spaces daily to ensure they meet company cleanliness standards
- Assist in cleaning areas that do not pass inspection to maintain guest satisfaction
- Ensure that lost-and-found items are properly logged and stored securely
- Manage special guest requests, such as early check-ins or special accommodation
- Coordinate with the front office staff to fulfill guest needs efficiently
- Identify and report maintenance issues in guest rooms and public areas
- Ensure housekeeping carts and storage areas are well-stocked and organized
- Monitor working conditions and report any safety hazards or concerns
- Maintain accurate records of inspections, inventory, and housekeeping performance
- Stay prepared for emergencies, following fire and evacuation procedures as required
- Support sustainability efforts by participating in hotel recycling initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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