Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
prescription drug coverage
Spending accounts (HSA, Health Care FSA, Dependent Care FSA)
Paid Time Off
Holidays
401k Retirement Plan with Matching Employer Contributions
Life insurance
accidental death and dismemberment insurance
Paid Leaves
Tuition Assistance
Job Description
Regal Rexnord is a leading global industrial manufacturer with a workforce of approximately 30,000 associates worldwide. The company specializes in providing sustainable solutions that power, transmit, and control motion. Their extensive product portfolio includes electric motors, air moving subsystems, power transmission components, and automation technologies such as controls, actuators, and precision motors. These offerings serve a wide range of industries including factory automation, food and beverage, aerospace, medical, data centers, warehousing, alternative energy, residential and commercial buildings, general industrial sectors, construction, metals and mining, and agriculture. Regal Rexnord operates through three main segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and... Show More
Job Requirements
- Bachelor's degree preferred but not required
- minimum 2+ years customer service experience in production or manufacturing environment
- understanding of purchase orders, shop floor processes, and logistics
- ability to translate production knowledge into customer support
- strong communication and sales skills
- technical aptitude
- teamwork skills
- strong time management and organizational skills
- eligibility to work in the United States without company sponsorship
Job Qualifications
- Bachelor's degree in Industrial Technologies, Mechanical Engineering, Industrial Distribution, or other technical-based fields is beneficial but not required
- minimum 2+ years in a customer service role within a production or manufacturing environment required
- must understand purchase orders, shop floor processes, and basic logistics to support customers effectively
- ability to translate production knowledge into customer support
- strong communication skills with experience in customer-facing roles
- some sales background is highly encouraged
- strong technical aptitude and ability to learn new systems quickly
- ability to work collaboratively in a team environment
- above-average interpersonal skills with strong time management and organizational capabilities
- experience with funnel management and Salesforce.com is a plus (not required)
Job Duties
- Achieves defined sales objectives for assigned accounts
- engages in a team-based selling approach consisting of trust, respect, and open communication amongst field sales, customer service, and production teams
- establishes and maintains partnerships with new and existing customers by effectively applying the highest level of product knowledge related to the appropriate customer application to maximize sales opportunities
- delivers timely solutions to customers' issues by proposing product and service changes or creating procedures for resolution
- works effectively in an intradepartmental environment to ensure transparency of information and cooperation among departments
- achieves measurable customer satisfaction scores by proactively addressing customer issues
- identifies sales opportunities and utilizes a team-based selling approach to meet defined sales goals
- understands and practices strategic and partnership building skills to increase customer satisfaction and trust
- embraces industry practices and utilizes appropriate business tools to drive results
- identifies specific market trends and level of customer knowledge to strengthen partnerships and achieve long-term customer loyalty
- manages all customer issues to facilitate timely issue resolution
- manages administrative duties related to customer portals and ERP data management for customer orders
- responds to customer inquiries relating to pricing, lead time and delivery in support of Marathon Special Products' profitability, sales, and customer satisfaction objectives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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