Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $45,500.00 - $61,500.00
Work Schedule
Standard Hours
Benefits
Substantial employee discount
Health Insurance
Vision Insurance
Life insurance
Dental Insurance
Retirement Plan
Commuter Benefits
Learning stipend
Job Description
Buddha Jewelry is a respected and vibrant company rooted deeply in the jewelry industry, founded on principles of love, respect, and a commitment to bringing light, beauty, and joy into everything it offers. Established with a passionate purpose, the company is more than just a business; it is a collective force driven by positivity, kindness, and mutual respect. Buddha Jewelry fosters a workplace culture that values excellence, proactive problem solving, and ownership mentality. The company believes in creating a lasting impact through bold action while maintaining a friendly, optimistic environment that balances hard work with fun.
Buddha Jewelry is curr... Show More
Buddha Jewelry is curr... Show More
Job Requirements
- 3+ years experience in customer service, sales, or a related client-facing role
- Passion for delivering the best possible customer experience
- Ability to work on-site in Seattle, WA
- Strong written and verbal communication skills
- Excellent organization and time management skills
- Experience with Shopify, Google Workspace, and CRM platforms
- Ability to manage multiple priorities simultaneously
- Willingness to travel occasionally for trade shows, trunk shows, or events
- Physical ability to meet the job's demands including operating office equipment and occasional lifting up to 50 pounds
Job Qualifications
- 3+ years in customer service, sales, or a related client-facing role
- Passionate about delivering the best possible customer experience
- Strong written and verbal communication skills with a confident, upbeat tone
- Excellent organization and time management in a fast-paced, detail-heavy environment
- Experience with Shopify, Google Workspace, and CRM platforms (NetSuite is a plus)
- Ability to manage multiple priorities and support a variety of team members simultaneously
- Passion for jewelry, fashion, or the professional piercing industry is a bonus
- Enthusiastic about learning, growing, and contributing to a small, mission-driven team
- Highly receptive to giving and receiving feedback to grow team excellence
- A genuine commitment to equity, inclusion, and compassion for those around you
- Travel readiness for occasional travel to trade shows, trunk shows, or team events
Job Duties
- Manage the main phone line and upsell during inbound calls
- Answer and field phone calls with professionalism, warmth, and product expertise
- Respond to all client communications via email and Shopify Inbox within 24 hours
- Handle product inquiries, order updates, return status, and general brand questions with care and clarity
- Review new incoming orders flagged for fraud and tag sales team or manager for follow-up
- Introduce eligible clients to the wholesale program and assist with onboarding and application
- Qualify leads and schedule virtual sales appointments for Sales Account Managers
- Tag and assign inquiries accurately in Shopify for seamless follow-through
- Maintain and update internal CRM tools with client notes, tags, and insights
- Support preparation and follow-up for trunk shows, road trips, and virtual sales appointments
- Assist with event coordination including customer lists, routing, scheduling, and forms
- Document and track all customer experience-related KPIs and report weekly during Sales Team meetings
- Draft recap notes and insights from weekly sales meetings and share internally with the team
- Monitor product feedback and customer insights, escalating trends to leadership
- Liaise between sales and fulfillment for orders requiring swag, holds, fraud alerts, shipping upgrades, and other fulfillment needs
- Ensure all client touchpoints are on-brand, timely, and aligned with the Buddha Jewelry experience
- Support returns communication in collaboration with the Returns Department
- Coordinate client gifts, cards, and marketing collaborations as needed
- Uphold company values of equity, inclusion, and respect in all customer-facing and internal communication
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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