Inn Room Service Server - Reserve

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

The Biltmore is a renowned luxury hotel and resort establishment, synonymous with exquisite service, opulent surroundings, and a commitment to creating an unforgettable guest experience. Known for its impeccable standards and prestigious reputation, this upscale hotel attracts a diverse clientele seeking both sophistication and comfort. The Biltmore sets the benchmark for hospitality excellence, combining traditional elegance with modern amenities to ensure every guest feels valued and pampered during their stay.

Within this prestigious environment, the role of the Room Service Server is vital to delivering a world-class in-room dining experience. This position requires not only attention to detail... Show More

Job Requirements

High school diploma
Previous serving experience required
At least six months of related food and beverage experience in a fine dining/upscale setting and/or luxury hotel/resort
Demonstrated commitment to delivering world class guest service
Excellent guest relation and communications skills
Outstanding interpersonal skills
Terrific attention to details
Ability to multi-task and prioritize in a fast-paced, guest service environment
Ability to work independently and as part of a team
Ability to be proactive, exercise good judgment, and take initiative
Ability to be professional in appearance and demeanor
Applicants must be at least 21 years of age

Job Qualifications

High school diploma
Previous serving experience required
Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations
Excellent guest relation and communications skills
Outstanding interpersonal skills
Terrific attention to details
Ability to multi-task and prioritize in a fast-paced, guest service environment
Ability to be proactive, exercise good judgment, and take initiative as appropriate
Ability to be professional in appearance and demeanor
Applicants must be at least 21 years of age

Job Duties

Answer Room Service phone with 3 rings, using proper telephone etiquette
Take guest food and beverage orders, utilizing suggestive selling techniques
Accurately quote estimated time of delivery, monitor status and follow-up with guest if going to be delayed more than 5 minutes of time quoted
Setting up guests orders on table/tray according to Forbes standards
Ensure that all orders are complete, including appropriate condiments and silverware
Transport tables/trays from Room Service area to guest rooms, or Pool, ensuring all standards of food presentation are maintained
Anticipate guests' needs, respond promptly to requests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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