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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $19.44
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Employee assistance program
Job Description
The Biltmore Company is a premier heritage attraction located in Asheville, North Carolina, steeped in history and known for its exceptional hospitality and luxury guest experiences. As one of America’s most renowned estates, the Biltmore offers visitors an unmatched atmosphere combining natural beauty, architectural grandeur, and world-class service. This dedicated company prides itself on maintaining a high standard of excellence in all guest services, particularly in food and beverage operations. The Biltmore is committed to providing unique and memorable experiences through its multiple dining venues, including the Library Lounge, AM Dining, PM Dining, and In-Room Dining. Each location upholds the... Show More
Job Requirements
- High school diploma
- Minimum two years related experience in a full-service restaurant
- Weekend and holiday availability
- Must be 21 years of age to bartend
- Ability to work 10 to 14 hour shifts
- Strong communication skills
- Physical ability to exert effort in transporting 25-50 pounds
- Ability to stand and remain ambulatory throughout shift
- Able to work in variable temperature conditions and noise levels
- Ability to work outdoors and exposure to fumes, dust and chemicals
Job Qualifications
- High school diploma required
- Additional education and/or certification(s) preferred
- Minimum two (2) years related experience in a comparable full-service restaurant
- A combination of education/experience may be considered
- Ideal candidate will have prior experience in an upscale hotel/resort/attraction
- Demonstrated commitment to delivering world-class internal/external guest service and proven leadership skills
- Ability to motivate and develop staff is key
- Knowledge of wine and cordials preferred
- Minimum six (6) months experience bartending required
- Must be 21 years of age to bartend
- Outstanding interpersonal and verbal/written communication skills
- Must be able to engage/interact/resolve issues professionally with diplomacy and tact
- Strong organizational skills with attention to details and service
- Prioritizes work, multi-tasks and adapts as required
- Proactive and exercises good judgment
- Problem solves and troubleshoots
- Proficiency in Word and Excel
- Must be able to learn Biltmore's systems products, and protocols
Job Duties
- Daily supervision of operations and staff
- Handles escalated guest service recovery
- resolves guest complaints ensuring guest satisfaction according to standards
- empowers staff to troubleshoot
- Assists with hiring, training, development, scheduling and performance management of staff
- promotes positive and professional work environment
- Opening/closing and reporting duties
- Facilitates communication between front/back of house to provide seamless service
- Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information
- Supports staff in ensuring that facilities, service, and experience exceed expectations and are consistent with Biltmore and Forbes 4-Star standards
- Acts as the primary point of contact for FOH F&B in the absence of the Restaurant Manager
- Provides general assistance/support for team, leadership, and company as required
- Stays up to date on estate activities, operations, and offerings
- Assists with bartending as needed during peak business, or in the absence of a bartender
- Lounge Supervisors must have extensive knowledge of cocktails and proper mixology techniques due to guest-facing bar
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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