Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
travel privileges on the American Airlines global network
a generous vacation plan designed to let you enjoy your travel perks
401(k) with Company Match
American Airlines Group (AAG) profit-sharing and bonus opportunities
premium dental coverage
Vision plan options including coverage for glasses and contacts every year
Job Description
PSA Airlines is a wholly owned subsidiary of American Airlines and is renowned for offering exceptional opportunities for career development and professional growth. As a regional airline, PSA Airlines operates with a strong focus on teamwork, diversity, and inclusivity, fostering a work environment that is safe, respectful, and supportive for its more than 4,000 employees. The company embraces a culture known as The PSA Way, which serves as the cornerstone of its operations and emphasizes stability, future growth, and a commitment to safety in all aspects of the business. PSA Airlines prides itself on fostering an environment where employees are... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of flight attendant experience
- Comprehensive knowledge of regulatory requirements (e.g. CFRs, TSRs, 8900.1, etc.)
- Good communication skills (written and oral)
- Computer literacy and strong Microsoft Office skills
- Ability to speak/read/write in English
- Authorization to work in the U.S.
Job Qualifications
- High school diploma or equivalent
- Minimum of 1 year of flight attendant experience
- Comprehensive knowledge of regulatory requirements (e.g. CFRs, TSRs, 8900.1, etc.)
- Good communication skills (written and oral)
- Computer literacy and strong Microsoft Office skills
- Ability to speak/read/write in English
- Authorization to work in the U.S.
- Previous technical writing experience preferred
- Previous project management experience preferred
- Previous experience in an adult learning environment preferred
- Previous experience as an Inflight Training Instructor, Inflight Supervisor, Check-Flight Attendant, and/or member of Inflight Management preferred
- Software skills (i.e., Publisher, Adobe Pro, PowerPoint, Articulate, Canva) preferred
Job Duties
- Create updates and revisions to maintain quality assurance and accuracy of the Flight Attendant operational manual set including the Flight Attendant Manual (FAM)
- Work collaboratively with a diverse team (department managers, supervisors, subject matter experts [SME], instructional staff, program developers) to research, develop and implement effective manual language and procedures for Inflight Services
- Work collaboratively with a diverse team (Flight Operations, Maintenance, Corporate Development, Technical Publications, etc.) to research, develop and implement effective manual language and procedures for Inflight Services through coordination with other departmental manual sets owners to ensure consistency in policies/procedures
- Collaborate with the Manager of Inflight Standards and Delivery, Manager of Inflight Instructional Design, and SMEs, to plan, direct, and verify that manual language and processes comply with applicable regulatory requirements and instructional courseware
- Provide timely status updates and reports on assigned projects and organizational performance to departmental leadership
- Develop and review proposed project efforts to determine scope, key milestones, and timeframe
- Develop and formalize a quality assurance review process of all existing and new manual processes
- Support practices, processes, and technologies to streamline, improve, and ensure the cost-effectiveness of Inflight Services projects and programs
- Research and report information that is vital to the continual development and improvement of operational procedures
- Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
- Perform and complete all other projects, duties, and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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