Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,350.00 - $99,600.00
Work Schedule
Standard Hours
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Medical insurance
Dental Insurance
Vision Insurance
401k match program
quarterly and annual bonus plans
Paid Time Off
Job Description
Alaska Airlines is a renowned airline company guided by strong purpose, core values, and leadership principles that aim to create an airline people love. With a commitment to excellence, Alaska Airlines' corporate teams develop strategic and operational plans to ensure the ongoing success of the airline. The company spans various departments including accounting, human resources, finance, planning, legal, marketing, and operational divisions. This diverse structure is driven by a shared passion for travel and a dedication to providing outstanding guest experiences. As part of the Alaska Airlines family, employees contribute to a culture of safety, care, and performance that fosters... Show More
Job Requirements
- 2 years of experience in technical writing or instructional design
- Bachelor’s degree in Instructional Design, Instructional Technology, Education, Business Communications, or related field or 2 years of additional work experience in lieu of degree
- Solid understanding of instructional design and performance improvement best practices
- Experience developing courseware to current industry and adult learning standards including experiential learning, eLearning, social learning, and micro-learning
- Ability to communicate in an engaging and motivating manner with Inflight leadership and other key stakeholders
- Ability to complete Flight Attendant Initial Training to become certified as a front-line Flight Attendant
- Excellent verbal and written communication, project management, team leadership, customer facilitation, organization, and interpersonal skills
- Ability to think originally and creatively and excel at meeting challenges with resourcefulness and innovative ideas
- Advanced proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
- High school diploma or equivalent
- Minimum age of 21
- Must be authorized to work in the U.S.
Job Qualifications
- 2 years of experience in technical writing or instructional design
- Bachelor’s degree in Instructional Design, Instructional Technology, Education, Business Communications, or related field or 2 years of additional work experience in lieu of degree
- Solid understanding of instructional design and performance improvement best practices
- Experience developing courseware to current industry and adult learning standards including experiential learning, eLearning, social learning, and micro-learning
- Ability to communicate in an engaging and motivating manner with Inflight leadership and other key stakeholders
- Ability to complete Flight Attendant Initial Training to become certified as a front-line Flight Attendant
- Excellent verbal and written communication, project management, team leadership, customer facilitation, organization, and interpersonal skills
- Ability to think originally and creatively and excel at meeting challenges with resourcefulness and innovative ideas
- Advanced proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
- High school diploma or equivalent
- Minimum age of 21
- Must be authorized to work in the U.S.
Job Duties
- Apply instructional design methods and best practices to define course requirements and create instructor-led and interactive course content
- Develop learning objectives, course outlines, lesson plans, and courseware including CBT, multimedia, and job aides that comply with FAA regulations and Alaska Airlines policy
- Ensure training programs conform with 14 CFR Part 121 air carrier operations, approved training programs, and inflight operations
- Work with subject matter experts to develop or revise curriculum based on FAA Advisory Circulars, applicable regulatory guidance, and Flight Attendant certification processes
- Coordinate with Inflight Leadership, subject matter experts, other divisions within Alaska Airlines, outside agencies (FAA/TSA), and vendors as required
- Write and maintain technical procedures, documentation, and job aids
- Perform editing and quality assurance reviews of training materials
- Maintain and recommend improvements to the LMS (Cornerstone) and associated training programs for the Inflight division
- Periodically create, update, assign courses, and modify student records in the LMS
- Create reports from LMS data to assist in tracking learner progress and other metrics
- Provide technical support to Flight Attendants, instructors, and supervisors for training content and technology questions
- Focus on continuous improvement of training methodologies and learning technologies and recommend changes as applicable
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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