Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,000.00 - $99,600.00
Work Schedule
Standard Hours
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a leading airline headquartered in Seattle, known for its commitment to safety, customer service, and operational excellence. With a rich history and expansive network across the United States and beyond, Alaska Airlines strives to deliver an exceptional travel experience. The company’s core values emphasize safety, integrity, caring, and teamwork, which are ingrained in every employee and operation. The airline offers a vibrant corporate environment where various divisions such as accounting, finance, human resources, marketing, legal, and operations collaborate to ensure the success and growth of the organization. Employees at Alaska Airlines are driven by a shared passion... Show More
Job Requirements
- High school diploma or equivalent
- Minimum age of 21
- Must be authorized to work in the U.S.
- 2 years of experience in technical writing or instructional design
- Ability to complete Flight Attendant Initial Training to become certified as a front-line Flight Attendant
Job Qualifications
- 2 years of experience in technical writing or instructional design
- A Bachelor’s degree in Instructional Design, Instructional Technology, Education, Business Communications, or related field or 2 years of additional work experience in lieu of degree
- Solid understanding of instructional design and performance improvement best practices
- Experience developing courseware to current industry and adult learning standards, including experiential learning, eLearning, social learning, and micro-learning
- Ability to communicate in an engaging and motivating manner with Inflight leadership and other key stakeholders
- Ability to complete Flight Attendant Initial Training to become certified as a front-line Flight Attendant
- Excellent verbal and written communication, project management, team leadership, customer facilitation, organization, and interpersonal skills
- Ability to think originally and creatively and excel at meeting challenges with resourcefulness and innovative ideas
- Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
Job Duties
- Applies instructional design methods and best practices to define course requirements and create instructor-led and interactive course content
- Develops learning objectives, course outlines, lesson plans, and courseware including CBT, multimedia, and job aides compliant with FAA regulations and Alaska Airlines policy
- Ensures that all training programs conform with 14 CFR Part 121 air carrier operations, approved training programs, and inflight operations
- Works with subject matter experts to develop or revise curriculum based on FAA Advisory Circulars, applicable regulatory guidance, and Flight Attendant certification processes
- Coordinates with Inflight Leadership, subject matter experts, other divisions within Alaska Airlines, outside agencies (FAA/TSA), and vendors as required
- Writes and maintains technical procedures, documentation, and job aids
- Performs editing and quality assurance reviews of training materials
- Maintains and makes recommendations to improve the LMS (Cornerstone) and associated training programs for AS Inflight division
- Periodically creates, updates, assigns courses, and modifies student records in the LMS
- Creates reports from LMS data to assist in tracking learner progress and other metrics
- Provides technical support to Flight Attendants, instructors, and supervisors for training content and technology questions
- Focuses on continuous improvement of training methodologies and learning technologies and recommends changes as applicable
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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