Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $84,500.00 - $126,750.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Free stand-by travel privileges
Comprehensive medical benefits
Dental Insurance
Vision Insurance
401k match program
Quarterly bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a leading American airline known for its commitment to safety, customer service, and operational excellence. The company operates a comprehensive network of domestic and international flights, providing its passengers with a reliable and comfortable flying experience. With a strong focus on community engagement and environmental responsibility, Alaska Airlines has built a reputation as an airline people love. Its corporate teams are driven by purpose, core values, and leadership principles that emphasize collaboration, excellence, and a passion for travel. These teams include experts in accounting, human resources, finance, planning, legal affairs, marketing, and various operational divisions.
The ... Show More
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Job Requirements
- Four years of experience in customer service, inflight services, or related function
- Bachelor’s degree preferred or additional two years of relevant training or experience
- Ability to complete Alaska Airlines initial training and hold FAA flight attendant certificate
- Proven ability to problem solve in fast-paced situations
- Demonstrated coaching and mentoring skills
- Strong independent and team work skills
- Proficiency with Microsoft Office Suite
- Experience with operational control systems
- Ability to write reports and professional correspondence
- Ability to interpret instructions
- Physical ability to remain standing for long periods
- Willingness to fly as crew member during irregular operations
- Willingness to work various shifts including weekends, holidays, nights, and on-call
- High school diploma or equivalent
- Minimum age of 21
- Authorization to work in the U.S
Job Qualifications
- Bachelor’s degree preferred in aviation management, business, or related field
- Four years of experience in customer service, inflight services, or related function
- Proven ability to problem solve and operate in fast-paced, ambiguous situations
- Demonstrated experience coaching, mentoring, and engaging frontline employees
- Strong ability to work independently and collaboratively
- Proficiency with Microsoft Office Suite including Outlook, Excel, and Word
- Familiarity with operational control systems such as Crew Management Systems and Departure Control Systems
- Strong communication skills including report writing and professional correspondence
- Ability to interpret written, oral, and schedule-based instructions
- Physical ability to remain on feet for extended periods
- Ability and willingness to fly as crew member during irregular operations
- Willingness to work various shifts including weekends, holidays, nights, and on-call availability
- High school diploma or equivalent
Job Duties
- Serve as the inflight duty manager at the Network Operations Center
- Act as the VP Inflight Services representative and collaborate with operational stakeholders
- Respond as the primary first responder during crisis, emergency, or irregular operations
- Make operational decisions on behalf of inflight leadership outside normal business hours
- Utilize feedback and monitor base operations to improve flight attendant service levels
- Interpret and enforce the collective bargaining agreement to ensure compliance
- Serve as subject matter expert on company policy, contractual issues, FARs, and flight procedures
- Maintain inflight operations knowledge and participate in required training
- Participate in projects and meetings supporting inflight services
- Act as liaison between inflight services and other divisions for consistent service delivery
- Execute company policy with respect to operational matters
- Provide input to inflight services leadership
- Respond to incidents or accidents as necessary
- Serve as inflight services on-scene responder during incidents and accidents
- Train to provide on-scene response functions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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