Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $27.15
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Training and Development
career advancement
Retirement Plan
Job Description
The F&B Pool Supervisor role is a critical leadership position within a luxury full-service pool restaurant. This establishment prides itself on offering an exceptional dining experience, blending upscale service with a relaxed and inviting poolside atmosphere. The restaurant operates with a focus on Forbes Five Star service standards, aiming to deliver a memorable and distinguished guest experience at every visit. As a premium hospitality venue, the business caters to discerning guests who expect impeccable service, attention to detail, and a professional, friendly environment. This role is full-time and demands a balance of hands-on service duties alongside supervisory responsibilities to ensure... Show More
Job Requirements
- Minimum two years prior experience as a lead server and/or supervisor in an upscale establishment or in a leadership position
- Fluency in the English language
- Must possess a valid drivers license
Job Qualifications
- Minimum two years prior experience as a lead server and/or supervisor in an upscale establishment or in a leadership position
- Fluency in the English language
- Thorough knowledge of proper service
- Experience training food and beverage service staff in food and beverage and proper service etiquette
- Proven ability to lead and motivate a team
- Experience with guest service in a fast paced environment
- High energy, flexible and adaptable
- Professional appearance and demeanor, positive attitude and excellent communication ability
- Ability to provide service efficiently while conveying a warm and friendly demeanor
- Track record exhibits the ability anticipate guest needs
- Ability to remember orders with accuracy
- Ability to memorize menu and drink items
- Experience with Food & Beverage Point-of-Sale Systems
- Must possess a valid drivers license
- Fluency in a foreign language
- Supervisory or supervisorial training or experience
- Experience in hospitality or restaurant industry in similar position
- TIPS certification
- CPR certification
- ServSafe certification
- Previous guest relations training
- Experience with Micros POS
Job Duties
- Provide instruction, support and communication to staff as needed to ensure complete guest satisfaction and attention to detail
- Ensure compliance with Forbes Five Star service standards
- Ensuring sequence of service for each position is being followed
- Exhibit a hands on approach to training by working alongside associates
- Regularly perform duties such as serving food and drink, bussing
- Observe daily conditions of all physical facilities and equipment at all pool areas
- Make corrections and improvements where appropriate or recommend adjustments to supervisor
- Organize and orchestrate last minute changes and details to functions
- Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment
- Assist Management in aspects of the Food & Beverage operation including controlling costs, maintaining par and inventory levels, requisition and distribution of products
- Produce schedules for restaurant staff to ensure proper coverage based on the forecast and business levels
- Observe performance and proactively coach, counsel and discipline associates
- Constantly monitor staff's grooming, demeanor and professionalism to ensure compliance with both OVI&S and Five Diamond Standards
- Handle guest complaints or concerns
- Recognize and address potentially intoxicated, disruptive or undesirable guests
- Service VIP areas such as cabanas and ensure delivery and presentation of the applicable amenities
- Engage with guests and create a lively, enjoyable atmosphere while exhibiting professionalism, attentiveness and exemplary service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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