Inbound Customer Service Agent - Consumer Relations (Remote)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Life insurance
Tuition Reimbursement
Gym membership reimbursement
Job Description
GE Appliances, a Haier company, is a leading appliance manufacturer and service provider in the United States, widely recognized for its dedication to innovation, quality, and customer satisfaction. As the fastest-growing appliance company in the US, GE Appliances values creativity, collaboration, and the shared commitment of its workforce to improve everyday living. Their guiding philosophy, The GEA Way, encapsulates their approach to work, business, and community engagement, emphasizing teamwork, continuous improvement, and creating new possibilities. They foster a culture that empowers their people and encourages them to innovate, explore, and create great solutions together.\n\nThe position of Remote Consumer Advocate at... Show More
Job Requirements
- High school diploma or GED
- at least 1-year call-center experience
- at least 2-years escalated customer service experience
- effective communication in English
- strong written and verbal communication
- proficient computer skills
- excellent organizational abilities
- ability to multitask efficiently
- capable of managing high call volumes with multiple systems
- reliable home internet meeting speed requirements
- flexible and adaptable mindset
Job Qualifications
- High school diploma or GED
- minimum of 1-year call-center experience
- minimum of 2-years escalated customer service experience
- ability to communicate effectively in English
- excellent written and verbal communication skills
- moderate to advanced computer skills with ability to navigate multiple online applications
- exceptional organizational and multitasking skills
- ability to handle high-volume calls and multiple applications simultaneously
- previous remote work experience preferred
Job Duties
- Resolve escalated customer service issues effectively
- advocate for GE Appliances consumers by coordinating with internal departments
- manage customer inquiries through phone, email, and text communications
- negotiate and implement creative solutions benefiting customers and company
- maintain detailed and accurate case records and data management
- follow up to ensure customer satisfaction before case closure
- meet work schedule demands with compliance and integrity
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities