Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
prescription benefits
401(k) plan with Company Match
short-term disability
long-term disability
Life insurance
appliance discount program
Tuition Reimbursement
Gym membership reimbursement
Career growth opportunities
Paid on-the-job training
work-from-home opportunities
Job Description
GE Appliances, a Haier company, stands as one of the fastest-growing appliance companies in the United States. Known for its innovation and dedication to quality, GE Appliances prides itself on its philosophy called The GEA Way. This philosophy is built on three core commitments: coming together as a team, always seeking better ways to innovate and create possibilities. With a rich legacy of providing reliable and advanced appliances, GE Appliances empowers creators, thinkers, and makers who believe anything is possible. The company fosters a culture where employees are given the freedom to explore, discover, and collectively build products that make... Show More
Job Requirements
- Dedicated quiet work area with sufficient space for company-provided equipment
- Local internet provider with ethernet connection, excluding satellite, prepaid, or DSL
- Internet speeds with ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher
- Mandatory completion of 9-week full-time training with no absences
- Availability to work 4x10 10-hour shifts Monday, Tuesday, Thursday, Friday from 7:00 AM to 5:30 PM CST
- Participation in biannual shift bids within 7:00 AM to 7:00 PM CST business hours
- One-year experience in customer service or sales
- Strong problem-solving, active listening, conflict resolution, and time management skills
- Ability to work both independently and as part of a team while maintaining flexibility
Job Qualifications
- One-year relevant working experience in a customer service or sales environment
- Strong initiative and ability to take charge independently
- Excellent research and analytical skills to resolve escalated issues
- High attention to detail and ability to concentrate for extended periods
- Proficient verbal, written, and interpersonal communication skills
- Ability to maintain professionalism and promote brand loyalty
- Familiarity with multiple web-based systems and MS Office Suite
- Capability to work effectively in a remote setting
Job Duties
- Provide product information and registration support to customers
- Respond to inquiries regarding service, parts, delivery, and dealer locations
- Troubleshoot customer issues and offer appropriate resolutions
- Facilitate sales support and minor concessions to enhance customer satisfaction
- Create, update and retrieve customer records accurately
- Adhere to safety policies and contribute to a safe work environment
- Participate in shift bids and adjust schedules as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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