Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Paid on-the-job training
work-from-home opportunities
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
prescription benefits
401(k) program with company match
short-term disability
long-term disability
Life insurance
appliance discount program
Tuition Reimbursement
Gym membership reimbursement
Career growth opportunities
Job Description
GE Appliances, a Haier company, is a leading American appliance manufacturer renowned for its innovative products and commitment to enhancing everyday life. As the fastest-growing appliance company in the United States, GE Appliances prides itself on a culture driven by creators, thinkers, and makers dedicated to the philosophy of "good things, for life." This innovative approach is encapsulated in The GEA Way, which emphasizes collaboration, continuous improvement, and creating new possibilities for customers and communities alike. The company operates with a strong sense of purpose, aiming not only to produce high-quality appliances but also to foster an inclusive workplace where... Show More
Job Requirements
- High school diploma or equivalent
- One year relevant working experience in customer service or sales environment
- Ability to work 4x10 hour shifts Monday, Tuesday, Thursday, Friday from 7:00 AM to 5:30 PM CST
- Commitment to complete 9-week full-time training program M-F from 8:00 AM to 4:30 PM CST
- Availability for shift bid participation twice a year during business hours 7:00 AM to 7:00 PM CST
- Dedicated quiet and spacious remote work area with ASI-provided equipment
- Local internet provider with ethernet connection meeting speed requirements
- Internet speed of ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher
- Ability to remain calm and empathetic when handling customer concerns
- Excellent problem-solving, conflict resolution, and time management skills
- Strong active listening and communication abilities
Job Qualifications
- One year relevant experience in customer service or sales
- Strong knowledge of customer service processes and procedures
- Excellent verbal, written, and interpersonal communication skills
- Ability to analyze data and make sound decisions
- High attention to detail and strong concentration
- Proficient computer skills including MS Office Suite
- Experience navigating multiple web-based systems simultaneously
- Ability to work independently in a remote environment
- Demonstrated integrity and professionalism
- Flexibility to adapt to changing schedules and business needs
Job Duties
- Provide product information and registration support to customers
- Respond to service, parts, delivery, and dealer location inquiries
- Troubleshoot and resolve owner issues including sales and minor concessions
- Utilize multiple Windows-based programs and internal applications to manage customer records
- Follow established guidelines and apply judgment in concession decisions
- Maintain accurate logging of complaints, actions, and resolutions
- Provide feedback to quality and training teams to improve processes
- Adhere to safety policies and support other business areas as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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