Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Paid on-the-job training
work-from-home opportunities
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
prescription benefits
401(k) with Company Match
short-term disability
long-term disability
Life insurance
appliance discount program
Tuition Reimbursement
Gym membership reimbursement
Career growth opportunities
Job Description
GE Appliances, a Haier company, stands as a leading name in the home appliance industry, committed to making "good things, for life." As the fastest-growing appliance company in the United States, GE Appliances is fueled by innovators, creators, thinkers, and makers who believe in pushing boundaries and continuously seeking better ways to serve customers. The company’s culture is deeply rooted in collaboration, innovation, and the pursuit of excellence, making it a dynamic and rewarding place to work. GE Appliances operates under the philosophy called The GEA Way, which is guided by three key commitments: coming together as one team, always... Show More
Job Requirements
- High school diploma or equivalent
- One year relevant working experience in customer service or sales
- Dedicated quiet workspace for remote work
- Reliable local internet provider with ethernet connection
- Internet speed meeting minimum requirements of 50 Mbps download, 15 Mbps upload, and 50 ms ping
- Availability to work 4x10 schedule (Monday, Tuesday, Thursday, Friday, 7:00 AM to 5:30 PM CST)
- Commitment to complete 9-week full-time training (Monday to Friday, 8:00 AM to 4:30 PM CST)
- Ability to participate in biannual shift bidding within 7 AM to 7 PM CST
- Strong computer skills and multitasking ability
Job Qualifications
- One year relevant working experience in a customer service or sales environment
- Strong problem-solving and judgment skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to work independently and as part of a team
- Proficient with MS Office Suite and navigating multiple computer systems
- Familiarity with web-based systems for troubleshooting
- Ability to maintain professional interactions and promote brand loyalty
- Ability to work productively in a remote environment
Job Duties
- Provide product information and registration support to customers
- Handle service, parts, delivery, and dealer location inquiries
- Troubleshoot and resolve customer issues via phone, email, and chat
- Adhere to established concession guidelines benefiting customers and GE Appliances
- Accurately create, update, and retrieve owner records documenting complaints and actions
- Collaborate with Quality and Training teams to improve training materials and processes
- Maintain a safe and professional remote work environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter