Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
paid on-the-job training and mentoring
Work-from-home opportunity with equipment provided
no weekend shifts
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
prescription benefits
401(k) program with company match
Short-term and long-term disability insurance
Life insurance
appliance discount program
Tuition Reimbursement
Gym membership reimbursement
Career growth opportunities
Job Description
GE Appliances, a Haier company, stands as a leader in the home appliance industry, driven by a culture of innovation, collaboration, and customer focus. As the fastest-growing appliance company in the United States, GE Appliances embodies a spirit of creativity and determination with a mission of making good things for life. Their philosophy, known as The GEA Way, is framed by three commitments: working together, continuously seeking better ways, and creating new possibilities. This approach fosters an environment where employees are encouraged to explore ideas, build solutions, and engage with their communities, creating a workplace based on empowerment and growth.... Show More
Job Requirements
- Dedicated quiet and spacious work area for ASI equipment
- Local internet provider with ethernet connection
- No satellite, pre-paid or DSL internet connections
- Internet ping 50 Mbps or lower
- Download speed 50 Mbps or higher
- Upload speed 15 Mbps or higher
- Ability to effectively work from home
Job Qualifications
- One year relevant working experience in customer service or sales environment
- Take-charge person with initiative and strong follow-through
- Ability to research, analyze data and make sound decisions
- High degree of concentration and attention to detail
- Excellent verbal, written and interpersonal communication skills
- Professionalism to promote brand loyalty
- Acts with integrity and seeks leadership guidance as necessary
- Familiarity with web-based systems and multi-system navigation
- Computer skills including MS Office Suite
Job Duties
- Provide product information, registration support, service, parts, delivery, and dealer location inquiries
- Resolve customer issues using troubleshooting, sales, service, referrals and minor concessions
- Utilize multiple Windows-based programs and internal applications
- Create, update and retrieve owner records related to complaints, actions and resolutions
- Provide proactive feedback to Quality and Training for process improvements
- Adhere to safety policies and procedures
- Support other parts of the business as directed
Job Location
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