Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Vision
Medical
Dental
Paid Time Off
Life insurance
Retirement
Job Description
GE Appliances, a Haier company, stands as one of the fastest-growing appliance companies in the United States, renowned for its commitment to innovation, quality, and customer satisfaction. Rooted in the philosophy known as The GEA Way, the company embodies three fundamental commitments: coming together as a cohesive team, always seeking better ways to improve, and creating new possibilities that benefit owners, employees, and the community alike. This culture fosters an environment where creators, thinkers, and makers are empowered to explore, discover, and build products and solutions that improve everyday life. GE Appliances takes pride in its dedication to not only... Show More
Job Requirements
- High school diploma or equivalent
- one-year relevant customer service or sales experience
- take-charge attitude and self-starter mindset
- strong follow-through skills
- ability to handle escalated owner matters with good judgment
- capability to maintain professional interactions to build brand loyalty
- integrity and willingness to seek leadership guidance
- access to a dedicated quiet workspace for remote work
- reliable internet connection meeting specific speed criteria
- ability to use multiple computer systems and applications
- availability for full-time training and scheduled work hours
Job Qualifications
- One-year relevant working experience in customer service or sales
- strong initiative and problem-solving skills
- ability to research and analyze data for decision-making
- high concentration and attention to detail
- excellent verbal, written, and interpersonal communication skills
- ability to interact professionally with owners at all levels
- familiarity with web-based systems and Microsoft Office Suite
- ability to work effectively from home
Job Duties
- Provide product information and support in English and Spanish
- assist with product registration and service inquiries
- handle parts, delivery, and dealer location questions
- troubleshoot and resolve owner issues creatively
- update and maintain owner records
- provide feedback to Quality and Training teams
- adhere to safety policies and support other business areas as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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