Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
401(k) retirement saving plan with employer match
Low-Cost Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid Time Off
Parental leave
Paid holidays
Job Description
Seaboard Marine is a leading ocean transportation and logistics company dedicated to providing efficient and reliable shipping solutions. With a strong presence in the industry, the company prides itself on its commitment to excellence, customer service, and innovative logistics management. The organization offers long-term employment opportunities, fostering growth, development, and a positive workplace culture. Employees at Seaboard Marine benefit from a supportive work environment and comprehensive benefits available from day one, including retirement plans, health insurance, tuition reimbursement, and paid time off. Seaboard Marine's work culture emphasizes professionalism, collaboration, and focus on operational excellence, making it an attractive place for... Show More
Job Requirements
- 1 year of experience relevant to customer service in an office environment, logistics or ocean transportation
- Intermediate computer skills with MS Word, Excel, and Outlook
- Intermediate to advanced English and Spanish communication skills both written and verbal
- Organized individual with ability to prioritize
- Excellent customer service skills
- Ability to establish and maintain effective working relationships with customers and coworkers
- Ability to work under pressure while maintaining professional demeanor
- Ability to follow procedures and instructions
- Ability to work with limited supervision and strong initiative
- Availability to work extended hours, weekends, and holidays as needed.
Job Qualifications
- 1 year of experience relevant to customer service in an office environment, logistics or ocean transportation
- Intermediate computer skills with MS Word, Excel, and Outlook
- Intermediate to advanced English and Spanish communication skills both written and verbal
- Organized with the ability to prioritize tasks
- Excellent customer service skills
- Ability to establish and maintain effective working relationships
- Ability to work under pressure while maintaining professionalism
- Capable of following procedures and instructions
- Self-motivated with strong initiative
- Willingness to work extended hours, weekends, and holidays as needed
- High school diploma or equivalent preferred.
Job Duties
- Provide support to operations across multiple inbound groups including Miami, NE, and Gulf
- Ensure all shipment documentation is filed in the shared outlook folder under the correct vessel for record keeping and retrieval
- Respond to calls and emails promptly and professionally
- Communicate verbally and in writing with customers and coworkers in the US and abroad
- Verify documentation adherence to government regulations
- Confirm cargo release by government agencies
- Coordinate with credit and collections regarding customer credits and payments
- Review bills of lading, delivery orders, ocean freight payments, and additional charges before cargo release
- Schedule delivery dates and times and release to transportation teams
- Inform refrigeration mechanics about equipment deliveries
- Notify customers of any delays or damages
- Close all vessels within the timeline required by U.S. Customs
- Prepare and send G.O. paperwork for uncleared cargo to the appropriate warehouse
- Prepare paperless documentation (CF7512) and validate with U.S. Customs
- Monitor bonded cargo releases and keep the transportation department informed
- Ensure perishable cargo is properly released by CPP (USDA) and inform customers or brokers about holds or fumigation needs
- Schedule fumigation and re-stacking activities coordinating with relevant departments
- Manage heavy phone communications to assist customers with customs clearances and procedures
- Coordinate damaged equipment transfers and obtain necessary authorizations
- Oversee LTL cargo availability and release to warehouse via the AS400 system
- Perform additional duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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