Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.10
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
flexible scheduling
Job Description
Rosewood Sand Hill is a luxury hotel located in Menlo Park, California, renowned for its five-star service and exquisite setting. Established in 2009, the hotel is set on 16 acres of beautiful land in Silicon Valley, offering guests a unique blend of historic California ranch-style architecture and natural beauty, including fragrant gardens and breathtaking views of the Santa Cruz Mountains. This property caters primarily to Bay Area executives, entrepreneurs, local residents, and visitors looking for a high-end hospitality experience. With 121 elegantly appointed guest rooms, the hotel emphasizes both relaxation and rejuvenation through resort-like amenities and exceptional customer service.
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Job Requirements
- must be physically able to exert effort in transporting 50 pounds
- able to endure various physical movements and communicate satisfactorily with guests and co-workers
- able to work 8-12 hour shifts in hot, noisy conditions
- required to speak, read and write English
- ability to perform job functions with attention to detail, speed and accuracy
- ability to prioritize, organize and follow up
- ability to remain calm and resolve problems using good judgment
- ability to work cohesively with co-workers as part of a team
- ability to maintain confidentiality of guest information and hotel data
- flexible schedule availability including days, evenings, weekends, and holidays
- comply with safe working practices and wear appropriate clothing
- report defects and accidents per hotel procedures
- attend fire, health and safety training and adhere to related rules
- able to work with all food products and ingredients
- able to comprehend and follow recipes
- maintain good coordination
- able to use all senses to ensure quality standards
- model company culture, vision, mission and core values at all times
Job Qualifications
- diploma/some college or an equivalent combination of education and work-related experience
- california responsible beverage service (RBS) certificate and california food handler card preferred
- minimum 21 years of age to serve alcoholic beverages
- minimum three years’ experience in restaurant service preferred
- hotel operational exposure (F&B) preferred
- experience with a luxury or ultra-luxury property or brand preferred
Job Duties
- maintain complete knowledge of and comply with all departmental policies, service, procedures, and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day
- maintain positive guest and resident relations at all times
- be familiar with all hotel services/features and local attractions/activities to respond to guest and resident inquiries accurately
- resolve guest and resident complaints, ensuring guest and resident satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In Room Dining
- maintain complete knowledge of designated glassware and garnishes for drinks
- maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices
- maintain complete knowledge of guest and resident room layout, locations and room numbers/names
- fully understand the use of radios and software systems for completing guest requests and for communication with Order taker / manager on duty
- maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- check quality and amount of all In Room Dining stock and supplies using checklist
- fold/stack In Room Dining napkins
- requisition all necessary supplies and transport from storeroom to In Room Dining
- set tables and trays
- shine/polish silverware and glasses for service
- set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic)
- ensure a sufficient supply of all linen, silverware, glassware and chinaware, S&P shakers, sugar caddies for service
- check cleanliness and condition of all equipment for use in In Room Dining area, rectify any deficiencies
- ensure all flowers and decorative items are fresh for guest and resident use
- retrieve all food and alcoholic beverage orders and place on table/tray in accordance with departmental standards
- transport tables/trays to and from In Room Dining area to guest and resident rooms ensuring all standards of food presentation are maintained and no spillage occurs
- enter guest and resident room and place tables/trays by following established departmental procedures
- serve the food items and beverages to the guest and resident in compliance with standards and steps of service
- properly open and serve wine/champagne bottles in compliance with standards and steps of service
- set up and deliver amenities to designated rooms
- monitor and maintain cleanliness, sanitation and organization of all service areas, guest and resident rooms and corridors
- transport all tables/trays from guest and resident rooms to In Room Dining area as assigned
- clean and reset tables/trays maintaining sufficient supply
- collect and report tips at end of assigned shift
- properly store all reusable goods
- breakdown all goods
- clean all equipment as assigned in side duties
- restock items for next service
- remove all dirty linen
- fold napkins
- reset tables/trays for next shift
- ensure transmission of food orders is verified by kitchen
- complete set-ups for suite as instructed
- complete guest requests as delegated by Order taker and manager on duty
- remove guest trays/tables upon guest request or instruction from Order taker/manager on duty
- interact in courteous and professional manner with all guests, staff and community members
- respond in courteous, professional and rapid manner to resolve all guest and staff difficulties
- perform a variety of duties often changing from one task to another without loss of efficiency or composure
- maintain clean and safe work area
- model the company’s culture, vision, mission and core values at all times
- all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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