Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned global hospitality company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. With its focus on luxury, comfort, and outstanding service, Sonesta has established itself as a leader in the hotel industry. The company prides itself on fostering an inclusive and supportive work environment where employees are valued and encouraged to grow professionally. Sonesta offers a variety of benefits aimed at enhancing the health and financial security of its employees and their families, setting it apart as a preferred employer in the hospitality sector.
The role of... Show More
The role of... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or food/beverage delivery preferred
- Ability to communicate clearly and effectively
- Capable of lifting trays and walking long distances within the hotel
- Flexible availability including nights, weekends, and holidays
- Attention to detail and commitment to guest satisfaction
- Ability to follow instructions and work within established policies
- Strong interpersonal skills and team collaboration ability
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or food and beverage service preferred
- Strong communication and interpersonal skills
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Basic math skills for handling payments
- Customer service orientation and problem-solving skills
- Ability to work effectively both independently and as part of a team
- Familiarity with hotel room service operations is a plus
Job Duties
- Deliver and serve food and beverages to hotel guest's room
- set up and serve the order in the guest's room according to specifications and standards
- Complete customer payment transactions as outlined in cash and charge procedures
- Document legibly the guest's order information on guest checks
- Describe all menu items, methods of preparation and prices as needed
- Work within policy to accommodate guest's special food requests
- Perform set-up and closing side-work
- stock service station, make coffee, etc.
- Preset trays as necessary
- prepare flatware roll-ups
- Alert management of any service and/or safety issues
- Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
- Assist in the scheduling and training of room service staff
- Promote teamwork and quality service through daily communication and coordination with other departments
- Coordinate VIP deliveries with appropriate departments
- May be required to retrieve trays from guest rooms and hallways within prescribed period of time
- May answer room service phones and record orders
- utilize up-selling techniques to increase sales
- May assist with other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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