Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $16.75
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
meal discounts
Job Description
The hiring establishment is a distinguished hotel known for its impeccable hospitality and commitment to delivering exceptional guest experiences. This hotel operates in a vibrant environment where guest satisfaction is paramount, with a strong emphasis on quality service and attention to detail. Renowned for its comprehensive range of services, the hotel offers guest rooms equipped with luxurious amenities and various dining options to accommodate diverse tastes and preferences. The hotel caters to both leisure and business travelers, ensuring each guest enjoys a memorable stay through a personalized approach and high standards of service.
The position available is f... Show More
The position available is f... Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- valid liquor commission card
- any combination of education and experience which would provide the necessary knowledge, skills, and abilities to perform the essential functions of this position
- ability to exert physical effort in transporting boxes, carts/tables and dishes (50 pounds) to various locations
- ability to endure various physical movements throughout the work areas
- ability to remain in stationary position for 10 minutes throughout work shift and stand for an entire 8-hour shift
- ability to satisfactorily communicate with guests, management and co-workers
- willingness to work in outdoor, non-air conditioned environment
- ability to handle exposure to variable temperatures, hot, humid weather conditions
- ability to handle exposure to variable noise levels
- ability to handle exposure to chemical fumes and/or odor hazards, dust and/or mites
Job Qualifications
- High school graduate or equivalent vocational training certificate
- ability to anticipate guest needs and respond promptly
- familiarity with hotel services/features and local attractions
- highly organized and detail-oriented
- ability to multi-task
- ability to maintain positive guest relations
- fluency in English verbal and nonverbal
- ability to compute basic arithmetic
- legible communication skills
- ability to work cohesively with co-workers as part of a team
- ability to work with minimal supervision
- ability to maintain confidentiality of guest information and hotel data
Job Duties
- Maintain complete knowledge of and comply with all departmental policies/service procedures and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and at any time of day
- always maintain positive guest relations
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in room service
- maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- maintain complete knowledge of designated glassware and garnishes for drinks
- maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices
- maintain complete knowledge of guest room layout, locations and room numbers/names
- maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- maintain knowledge of P.O.S. and manual systems
- answer room service phone within 3 rings, using correct salutations and telephone etiquette
- complete opening side duties as assigned
- retrieve all food orders from kitchen and place on table/tray
- retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards
- transport tables/trays from room service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs
- enter the guest room and place the table/tray by following the established departmental procedures
- serve the food items and beverages to the guest
- open and serve wine/champagne bottles
- present check to guest for signature/payment
- adhere to all payment procedures established by accounting
- set up and deliver amenities to designated rooms
- monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors
- transport all tables/trays from guest rooms to room service area as assigned
- clean and reset tables/trays, maintaining sufficient supply in the room service area
- collect and report tips at the end of the assigned shift
- complete closing duties
- deliver door knob orders in the AM
- collect and set up door knob menus from guest rooms at night
- perform all other duties as may be required or assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter