Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Standard Hours
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Hotels and Resorts of Halekulani are renowned hospitality establishments located in Waikiki Beach, Hawaii, that have upheld a legacy of gracious hospitality, impeccable service, and unparalleled cuisine for over 100 years. The Halekulani hotel, in particular, is a historic luxury hotel known for its exquisite location, exceptional guest services, and dedication to preserving the cultural heritage of Hawaii. It stands as a premier destination for travelers seeking an authentic and luxurious Hawaiian experience. The company values its legacy deeply and encourages employees to embody the "art of service" in all interactions, ensuring that the rich traditions of Hawaiian hospitality are... Show More
Job Requirements
- high school graduate or equivalent vocational training certificate
- liquor commission card
- ability to anticipate guest needs
- respond promptly and acknowledge all guests
- ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately
- highly organized, detail-oriented and ability to multi-task
- ability to maintain positive guest relations at all times
- fluency in English both verbal and non verbal
- compute basic arithmetic
- provide legible communication
- adhere to detail, speed and accuracy
- prioritize and organize
- clear thinker, calm and good judgment
- follow directions thoroughly
- understand guest's service needs
- teamwork skills
- ability to work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
Job Qualifications
- high school graduate or equivalent vocational training certificate
- any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
- ability to anticipate guest needs
- respond promptly and acknowledge all guests
- ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately
- must be highly organized, detail-oriented and have the ability to multi-task
- ability to maintain positive guest relations at all times
- fluency in English both verbal and non verbal
- compute basic arithmetic
- provide legible communication
- must adhere to the following: perform job functions with attention to detail, speed and accuracy
- prioritize and organize
- be a clear thinker, remaining calm and resolving problems using good judgment
- follow directions thoroughly
- understand guest's service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
Job Duties
- maintain complete knowledge of and comply with all departmental policies/service procedures and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests, however busy and at any time of day
- always maintain positive guest relations
- be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service
- maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- maintain complete knowledge of designated glassware and garnishes for drinks
- maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices
- maintain complete knowledge of guest room layout, locations and room numbers/names
- maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- maintain knowledge of P.O.S. and manual systems
- answer Room Service phone within 3 rings, using correct salutations and telephone etiquette
- complete opening side duties as assigned
- retrieve all food orders from kitchen and place on table/tray
- retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards
- transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs
- enter the guest room and place the table/tray by following the established departmental procedures
- serve the food items and beverages to the guest
- open and serve wine/champagne bottles
- present check to guest for signature/payment. adhere to all payment procedures established by Accounting
- set up and deliver amenities to designated rooms
- monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors
- transport all tables/trays from guest rooms to Room Service area as assigned
- clean and reset tables/trays, maintaining sufficient supply in the Room Service area
- collect and report tips at the end of the assigned shift
- complete closing duties
- deliver door knob orders in the AM
- collect and set-up door knob menus from guest rooms at Night
- perform all other duties as may be required or assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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