Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.59
Work Schedule
Flexible
Benefits
Complimentary stays with breakfast included
50% off at bars and restaurants
Service excellence training
Diversity equity inclusion and belonging trainings
Monthly lunch and learns
Social events including employee appreciation day and end of year gala
free meals on duty
Competitive medical benefits
Dental Insurance
vision benefits
Competitive retirement scheme
exclusive access to discount platform
Job Description
The Beverly Hills Hotel, a prestigious and world-renowned luxury hotel located in Beverly Hills, California, is part of the esteemed Dorchester Collection. Known for its timeless elegance, exceptional service, and rich history, the hotel has been an icon in the hospitality industry since its opening. The Beverly Hills Hotel offers a unique blend of classic glamour and modern comfort, providing guests with an unparalleled experience. It is celebrated not only for its iconic pink facade and lush gardens but also for its dedication to delivering the highest standards of luxury and personalized service. As a member of the Dorchester Collection,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or food and beverage preferred
- Proficiency in English
- Ability to lift and/or move up to 25 pounds
- Excellent communication skills
- Ability to work under pressure in a fast-paced environment
- Flexibility for varied shifts
- Attention to detail
- Strong interpersonal skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in food and beverage or hospitality preferred
- Strong communication skills in English
- Attention to detail and ability to multitask
- Ability to lift and/or move up to 25 pounds
- Comfortable using POS systems
- Ability to work in a fast-paced, luxury hotel environment
- Commitment to teamwork and collaboration
- Flexibility to work varied shifts and hours
Job Duties
- Oversee daily room service operations during the shift
- Recognize all in-house and notable guests and lead the organization of guest room amenities
- Coordinate with GRC leaders, creative team, and room service leaders to deliver brand guest experiences
- Oversee room setup related to amenities, food and beverage setups, and minibar arrangements
- Serve as dedicated Nexus Champion for room service leaders and team members
- Build and strengthen relationships with guests while prioritizing requests and assigning work
- Work hands-on with culinary and stewarding teams to communicate requests and resolve issues
- Take guest orders with knowledge of room service and other F&B outlet menus
- Ensure correct posting in POS system for communication with service and kitchen departments
- Suggest improvements for guest experiences including dietary and allergy accommodations
- Identify and report imperfections and work with other positions to correct
- Communicate with other departments and extended hotel team to ensure operational alignment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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