In Room Dining Coordinator

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $21.98 - $24.42

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Flexible work hours

Job Description

Rosewood Sand Hill is a distinguished luxury hotel located in Menlo Park, California, a prime location nestled in the heart of Silicon Valley. Established in 2009, this five-star property spans 16 acres of beautifully maintained grounds that feature historic California ranch-style architecture, fragrant gardens, and breathtaking views of the Santa Cruz Mountains. The hotel serves as a serene retreat for Bay Area executives, entrepreneurs, local residents, and visitors alike, offering an exceptional level of comfort and sophistication. With its combination of elegant surroundings and modern amenities, Rosewood Sand Hill is known for delivering an unparalleled guest experience that blends relaxation,... Show More

Job Requirements

Must be able to perform job functions with attention to detail, speed and accuracy
prioritize, organize and follow-up
be a clear thinker, remain calm and resolve problems using good judgment
follow directions thoroughly
understand a guest’s service needs
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest information and hotel data
knowledge of food service and beverage operations
ability to manage multiple tasks and meet deadlines
effective communication skills
ability to work in a kitchen environment exposed to heat, cold, slippery surfaces and noisy conditions
physical capability to transport up to 30 pounds and perform various movements
willingness to adhere to health and safety standards including OSHA regulations
ability to speak, read and write English
fluency in additional languages preferred

Job Qualifications

Diploma or some college education or equivalent combination of education and work-related experience
minimum two years experience in restaurant service
experience in hotel operations, particularly food and beverage, preferred
experience with luxury or ultra-luxury property preferred
California Responsible Beverage Service (RBS) certificate and Food Handler Card preferred
minimum 21 years of age to serve alcoholic beverages

Job Duties

Take room service orders over the phone
answer questions on menu selections and check with kitchen staff
answer guest questions or concerns regarding wines
place and log call back for room service order
notify guests and management of delivery delays
communicate allergies, dietary needs, and special requests to kitchen
maintain cleanliness of work areas
record transactions in MICROS system
complete closing reports including MICROS reports
process all payment methods
follow departmental policies, service procedures, and standards
ensure superior daily service quality
answer calls within three rings and handle multiple calls efficiently
make menu and wine recommendations
handwrite orders with specific instructions
refer special guest requests to manager
stay informed of menu availability
coordinate amenities delivery using PMS system
communicate allergies to chef and manager
coordinate tray pickup with housekeeping and maintain logs
assist guests with non-dining requests
manage guest communication regarding service delays
log orders for amenities, cakes, and flowers
monitor work area sanitation
obtain and input order information accurately
call guests for feedback after service
participate in quality control activities
interact professionally with guests and staff
resolve guest and staff issues swiftly
perform various duties without loss of efficiency
maintain clean, safe work area and grooming standards
embody company culture and values
be knowledgeable about hotel services and local attractions
perform other duties as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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