Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Meal Allowances
Job Description
Rosewood Mansion on Turtle Creek is a landmark luxury hotel located in Dallas, Texas, renowned for its romantic ambiance and distinguished history. Originally a private residence, the hotel has been meticulously restored, blending historic charm with modern elegance to provide a truly exquisite lodging experience. The establishment is celebrated as one of the finest luxury hotels in Dallas, known for its impeccable service, attentiveness of its staff, and thoughtfully curated amenities. Guests visiting Rosewood Mansion on Turtle Creek can expect an intimate environment that caters to those seeking both comfort and sophistication. The hotel places a strong focus on delivering... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in food and beverage or hospitality management
- Valid alcohol server permit if applicable
- Strong leadership skills
- Excellent communication skills
- Ability to work under pressure
- Knowledge of safety and hygiene regulations
- Proficient in English
- Ability to work flexible hours
- Basic computer skills
- Customer-oriented mindset
Job Qualifications
- High school diploma or equivalent
- Previous experience in food and beverage management or hospitality leadership
- Strong knowledge of food and beverage operations
- Familiarity with state liquor laws and safety regulations
- Proven leadership and team management skills
- Excellent customer service and communication skills
- Ability to analyze financial reports and budgets
- Experience with scheduling and payroll processes
- Ability to handle guest relations and resolve complaints effectively
- Training and mentoring skills
- Familiarity with luxury hotel standards such as Forbes and LQA
- Proficiency with point-of-sale systems and inventory management
- Strong organizational and multitasking abilities
- Ability to work flexible hours including weekends and holidays
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
- Provide exceptional service and ensure guest satisfaction with dining experiences
- Manage a team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in In-Room Dining
- Maintain complete knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- Maintain knowledge of designated glassware and garnishes for drinks
- Maintain complete knowledge of all menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation and prices
- Maintain knowledge of daily menu specials and 86'd items
- Ensure proper dining room and Pool layout, table/seat/station numbers, proper table set-ups, room and area capacity, hours of operation, price range and dress code
- Follow P.O.S. and manual system procedures
- Monitor daily house count, arrivals/departures, VIPs and SAGs
- Be familiar with scheduled in-house group activities, locations and times
- Ensure correct maintenance and use of equipment
- Abide by all department policies and service procedures
- Uphold Forbes, LQA and Rosewood Brand standards
- Strictly abide by state liquor regulations
- Be familiar with all hotel services/features and local attractions
- Ensure compliance with standards of cleanliness, organization and guest service
- Check storage areas for proper supplies, organization and cleanliness
- Establish par levels for supplies and equipment and complete requisitions
- Monitor and maintain cleanliness and working condition of equipment, supplies and work areas
- Review previous day sales and resolve discrepancies
- Prepare weekly work schedules and adjust as needed
- Manage and approve void checks and assist servers with problem payments
- Run system-closing reports and ensure all checks are closed
- Prepare and submit daily/weekly payroll and tip records
- Analyze profit and loss statements to contribute to financial success
- Manage guest relations and ensure guest satisfaction
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Monitor and handle guest complaints following procedures
- Exhibit friendly, helpful and courteous manner
- Manage and direct all F&B associates
- Interview, hire and onboard new associates
- Conduct performance reviews and provide feedback
- Handle disciplinary issues and counsel employees
- Conduct daily pre-shift meetings
- Attend division and hotel meetings
- Inspect grooming and attire of staff
- Coordinate proper breaks and ensure adherence to schedules
- Conduct formal training programs
- Monitor staff performance and rectify deficiencies
- Assign work and side duties as needed
- Check pick-up and side stations for cleanliness and organization
- Inspect table setups
- Anticipate heavy business times and organize procedures
- Foster cooperative working climate
- Create and maintain collaboration between outlets, vendors and corporate teams
- Contribute to marketing and programming plans
- Complete maintenance work orders and contact Engineering for repairs
- Inspect and ensure all materials and equipment are ready
- Lead planning and execution of projects
- Ensure all closing duties are completed
- Document information in department logbook
- Complete paperwork and closing duties
- Check Front Desk updates
- Work closely with F&B Heads of Departments
- Participate in labor meetings
- Assist associates and managers with job functions
- Perform all other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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