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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time Off
Holiday pay
maternity leave
paternity leave
Tuition Reimbursement
Casual Dress Environment
Employee Discount Program
Leadership Mentoring Opportunities
Job Description
Medical Transportation Management Transit (MTM Transit) is a leading provider in the transportation industry dedicated to improving access to vital community services such as grocery stores, employment opportunities, medical care, and more. Established in 2009, MTM Transit was created to provide a hands-on management approach to transportation needs, particularly focusing on serving the disabled, elderly, and other transportation-disadvantaged populations. The company partners with public transit agencies to enhance community mobility by promoting fixed-route public transit use, reducing operational costs, and removing transportation barriers through comprehensive transit solutions including paratransit services, travel training, mobility assessments, and quality assurance across multi-vendor systems.... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year customer service experience
- Typing speed of 30 words per minute or greater
- Knowledge of Microsoft Outlook, Word and Excel
- Ability to maintain confidentiality
- Ability to multitask accurately
- Effective problem-solving skills
- Positive and professional attitude
- Strong communication and phone skills
- Excellent organizational skills
- Ability to work independently and as part of a team
Job Qualifications
- High school diploma or GED
- Minimum 1 year customer service experience
- Ability to type at least 30 WPM
- Knowledge of Microsoft Outlook, Word and Excel
- Strong computer navigation skills with ability to work in multiple software systems simultaneously
- Excellent oral and written communication skills
- Exceptional customer service skills
- Strong organizational and multitasking abilities
- Ability to maintain confidentiality
- Demonstrated effective problem-solving skills
- Ability to work independently and collaboratively
- Professional and positive attitude
- Ability to identify with customer needs and circumstances
- Ability to handle multiple tasks in a fast-paced environment
Job Duties
- Handle inbound calls from members, clients and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services utilizing transportation management systems
- Provide top-quality customer service experience to a diverse customer population
- Enter customer contact information into appropriate software system, ensure accuracy of data entries
- Conduct outbound phone calls
- Schedule trips in the most cost effective manner
- Meet job specific key performance indicators and goals
- Respond to all inquiries within a timely and professional manner
- Respond and document customer complaints
- Provide support on special projects as needed
- Maintain daily customer scheduling for eligibility staff
- Collect, track and maintain all monies collected for replacement IDs
- Maintain confidentiality and comply with HIPPA regulations
- Anticipate needed supplies and order replacement supplies in a timely manner
- Manage all office equipment, including printers and photocopiers, serving as point of contact for vendors
- Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
- Design filing systems, document scanning and ensure they are maintained and up-to-date electronically
- Provide comprehensive reception coverage while maintaining a high level of professionalism
- Ensure all staff and visitors are greeted in a pleasant and professional manner
- Project a professional image of MTM
- Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
- Communicate professionally with leadership both internally and externally
- Assist with check-in for in person assessments
- Take photos of all customers and create identification cards
- Maintain program spreadsheets
- Perform face to face member interactions as required
- Potentially serve in a team lead role to support supervisor and team when needed
- Maintain regular attendance for assigned shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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