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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, boasting a dynamic and ever-expanding portfolio of resort, travel club, and lifestyle travel brands. The company is committed to its mission to put the world on vacation by delivering inspiring and exceptional travel experiences to millions of travelers globally. Known for fostering innovation and growth, Travel + Leisure Co. provides an engaging and exciting work environment where associates can continuously learn and grow. Their strong culture emphasizes hospitality, inclusivity, and excellence in service, making them a premier employer in the travel and vacation ownership industry.
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Job Requirements
- High school diploma required
- College degree in related field preferred
- Successful Wyndham Destinations marketing experience required
- Excellent communication skills both written and verbal
- Must be highly motivated with a positive attitude and good work ethic
- Problem solving ability
- Ability to effectively coach, counsel and motivate direct reports
- Provide exceptional customer service
- Ability to negotiate effectively
- Working knowledge of marketing databases
- Ability to lead by example
- Must have timeshare/vacation ownership experience
Job Qualifications
- High school diploma required, college degree in related field preferred
- Successful Wyndham Destinations marketing experience required
- Excellent written and verbal communication skills
- Highly motivated with a positive attitude and strong work ethic
- Strong problem-solving ability
- Ability to effectively coach, counsel and motivate direct reports
- Provide exceptional customer service including effective communication with upset owners
- Ability to negotiate effectively
- Working knowledge of marketing databases
- Ability to lead by example
- Timeshare/vacation ownership experience required
Job Duties
- Responsible for interviewing, onboarding and training new team members
- Conduct ongoing trainings
- Partner with department leaders to coach and support new hires
- Conduct weekly training for representatives that are underperforming
- Welcome guests warmly to the resort and provide them with an overview of resort activities, services, and local attractions
- Support new technology rollouts and sales initiatives by becoming a subject matter expert
- Book guests to attend owner updates both by phone and face-to-face
- Maintain an excellent culture and environment
- Maintain above budget penetration rate of assigned guests and ensure overall penetration is above budget
- Maintain department standards of production and work as a team player
- Prepare additional reports as needed by management
- Ensure marketing information is properly and timely disseminated
- Coordinate with sales regarding changes in marketing programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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