Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.07
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Job Description
Brink's Global Services, a division of Brink's Inc., stands as the world's premier provider of secure logistics and security solutions, operating in more than 122 countries across five continents. The company delivers specialized services in the secure transportation and handling of valuable goods throughout the entire logistics value chain. This encompasses a wide array of industries including mining, banknote processing, precious metals, jewelry, security, art, and pharmaceuticals. Founded on a proud history of reliability and service excellence, Brink's has committed itself to providing not just high-quality logistics solutions but also exceptional opportunities for career growth and employee advancement. The Miami... Show More
Job Requirements
- Minimum 1 years of hands on air freight export coordination experience
- Minimum 1 years working with Microsoft Office and transportation field software programs
- Must be 21 years of age or older
- Able to work weekends, holidays and/or extended hours
- Able to lift at least 50 pounds as needed
- Experience in a fast paced high volume Import/Export department preferred
- More than 1 years of experience servicing customers in transportation/logistics industry preferred
- Good basic math skills preferred
- Internal BGS experience with knowledge of BITS, ATLAS and GARCIA preferred
- Experience in secured logistics preferred
- Advanced Microsoft Office skills preferred
Job Qualifications
- Minimum 1 years of hands on air freight Export coordination experience including routing of shipments, pricing, routing, data entry and customer service
- Minimum 1 years working with Microsoft Office and transportation field software programs
- Fluent in English and Spanish
- Professional, positive demeanor
- Excellent customer service skills
- Collaborative work style
- Good ethics and integrity
- Ability to work independently and as a productive team member
- Strong attention to detail
- Analytical problem solving skills
Job Duties
- Receive incoming calls, e-mails and faxes from customers, Brink's affiliates, subcontractors and agents and respond to requests for rates, billing issues, service queries, in a timely manner
- Coordinate day to day activities for Import/Export shipments and interface with customers, airlines, and field locations
- Partner with operations staff to determine accurate operational service capabilities
- Ensure compliance with all IATA and US Customs requirements in document generation and cargo handling
- Handle service concerns diplomatically and escalate complaints as necessary
- Determine and secure required paperwork for all international shipments including commercial invoices and customs documents
- Arrange couriers for shipments when required and coordinate with gateway airport offices
- Provide status updates for items in transit and prepare customs entries in partnership with internal and external partners
- Scan, file, copy, and assemble logistics documents
- Perform data entry for all exports and maintain comprehensive files
- Research customer claims to ensure high quality service
- Ensure transportation arrangements comply with BGS procedures and security regulations
- Collaborate with department staff to manage workload and deliver efficient customer service via multiple communication channels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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