Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $34.50
Work Schedule
Standard Hours
Benefits
Comprehensive benefits package
Opportunity for growth
Recognition and rewards
Professional Development
Hybrid Work Options
Supportive team environment
Career advancement opportunities
Job Description
Vehlo is a dynamic and innovative company founded in 2019 with the mission to become the industry's favorite provider of repair shop technology. Dedicated to transforming the automotive repair industry, Vehlo offers cutting-edge software and financial solutions designed to empower auto repair shops. With a customer base exceeding 30,000 shops and generating over 50 million annual repair orders, Vehlo is a trusted partner for vehicle service success. The company's founder-led approach ensures products that comprehensively enhance the service lane experience. Vehlo's technology streamlines critical operations such as communication, workflow automation, touchless payments, and valet pickup, thereby simplifying the customer journey... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-2 years of experience in customer service, technical support, or related field
- Excellent verbal and written communication skills
- Ability to travel for in-person installations
- Proficiency with basic computer applications and learning new technologies quickly
- Strong organizational skills and ability to multitask
- Reliable and self-motivated work ethic
Job Qualifications
- High school diploma or equivalent
- Experience in a customer service or technical support role
- Strong communication and interpersonal skills
- Ability to manage multiple projects and coordinate with different teams
- Proficiency with computer systems and software applications
- Problem-solving mindset with attention to detail
- Previous experience in the automotive or software implementation industry preferred
- Ability to conduct remote and in-person training sessions
Job Duties
- Conduct pre-installation calls with dealers to confirm scheduling and gather necessary information
- Coordinate pre-install account setup with internal teams to ensure features and settings are active
- Gather and verify dealer information, equipment needs, and configuration details ahead of installation
- Confirm that all hardware, software, and terminal builds are ready for deployment
- Perform in-person or remote installations for new dealer accounts
- Provide hands-on setup, testing, and walkthrough of system features with dealer staff
- Collaborate with team members to ensure install readiness and account accuracy
- Ensure all system configurations, integrations, and user setups are complete during install
- Conduct post-install follow-ups to confirm system functionality and user satisfaction
- Provide 30-day post-install support including troubleshooting and additional training
- Schedule and conduct additional user trainings upon request
- Serve as a backup for the Support Team to assist with dealer inquiries or escalations
- Follow up with the Sales Agent after installation to provide updates and ensure alignment
- Participate in and lead special projects related to process improvements or new initiatives
- Identify opportunities to enhance implementation process for efficiency and customer experience
- Maintain detailed and accurate records of all installations, communications, and configurations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: