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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $17.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a premier ground handling organization providing essential services that support the aviation industry. Operating at Wilmington International Airport (ILM) in North Carolina, United Ground Express is committed to maintaining high standards of customer service and operational excellence. As part of the broader United family, the company plays a critical role in ensuring smooth transitions for passengers and efficient handling of baggage and cargo. They strive to create a seamless travel experience by delivering reliable and friendly ground services that meet the needs of both the airline and its passengers. The company values diversity and inclusion, offering... Show More
Job Requirements
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs
- Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)
Job Qualifications
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- Work in the Baggage Service Office to track the location of baggage and handle passenger questions
- Maintain composure while managing customer challenges
- Read and interpret checked baggage tags and cargo labels
- Prep and secure the aircraft for the next flight
- Use radio electronic devices to communicate with co-workers or flight crew
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Lift baggage, boxes, or cargo weighing up to 70 lbs throughout the shift
- Push/pull loaded and empty carts during loading/unloading operations
- Ascend/descend jet-way stairs while carrying baggage
- Bend/stoop and crawl to move and stack/unstack cargo in the aircraft
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- Clean the interior of the aircraft and service aircraft lavatories
- Work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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