Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a reputable ground service provider that specializes in offering comprehensive support services to airlines and airports, including baggage handling, aircraft servicing, and passenger assistance. As a company dedicated to maintaining the highest standards of operational efficiency and customer service, United Ground Express plays a vital role in the overall travel experience, ensuring smooth and seamless day-to-day airport operations. The company is known for its commitment to safety, reliability, and professionalism, making it a preferred ground services partner at various airports, including Wilmington International Airport (ILM) in North Carolina.
The role of a Ground Service Ag... Show More
The role of a Ground Service Ag... Show More
Job Requirements
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
- able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver's license
Job Qualifications
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver's license
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- ensure passenger information is processed accurately and flights are sent out on time
- listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- may work in the Baggage Service Office to track the location of baggage and handle passenger questions
- comfortable working with computers, mobile devices, and new technologies
- physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- maintaining composure while managing customer challenges
- read and interpret checked baggage tags, and cargo labels
- prepping and securing the aircraft for the next flight
- use radio electronic devices to communicate with co-workers or flight crew
- ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- may require lifting over 100 items for a single aircraft
- push/pull loaded and empty carts during loading/unloading operations
- ascend/descend jet-way stairs while carrying baggage
- bend/stoop and crawl to move and stack/unstack cargo in aircraft
- drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- cleaning of the interior of the aircraft, clean and service aircraft lavatories
- work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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