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IHOP Host/Hostess

Job Overview

Job Description

Our establishment is a vibrant and welcoming restaurant known for delivering exceptional dining experiences and outstanding guest service. We pride ourselves on creating an inviting atmosphere where every visitor feels valued and comfortable from the moment they arrive. Our team is dedicated to maintaining high standards of hospitality, ensuring that each guest enjoys a seamless and memorable visit. As a respected local favorite, we focus on fostering a friendly environment for both our guests and team members, emphasizing teamwork, professionalism, and positive interactions throughout the dining experience.

The role of Host/Hostess is a crucial frontline position that significantly shapes our guests' first impressions. As the first point of contact, the Host/Hostess welcomes guests warmly, creating an inviting ambiance with cheerful and courteous greetings. You will assist with various responsibilities that contribute to smooth dining operations, including managing wait lists, accommodating special guest needs, handling to-go orders, and supporting servers when needed. This position demands excellent communication, attention to detail, and a genuine passion for hospitality. It offers an opportunity to play an essential role in a dynamic team while developing valuable customer service skills in a fast-paced restaurant environment. The hosting role also requires physical stamina, as you will stand for extended periods and perform moderate lifting tasks. Overall, the Host/Hostess position is both rewarding and vital in ensuring guests have an enjoyable experience from the moment they arrive to their departure.

Job Requirements

  • Show up to work on time
  • Be well-groomed
  • Maintain a clean uniform ready to work
  • Good communication skills
  • Ability to lift 5-15 pounds
  • Ability to stand for up to 8 hours
  • Occasionally use motions involving pushing, pulling, stretching, and bilateral use of fingers and wrists

Job Qualifications

  • Good communication skills
  • Ability to stand for up to 8 hours
  • Ability to lift 5-15 pounds
  • Able to perform motions such as pushing, pulling, stretching and continuous bilateral use of fingers and wrists
  • Prior experience in guest service or hospitality is a plus
  • Well-groomed with a clean uniform and professional appearance

Job Duties

  • Opening the door for guests arriving and departing
  • Accommodating any special needs of guests such as boosters, highchairs, disabilities
  • Answering the phone
  • Managing an online wait list
  • Taking, entering and packaging to-go orders, including delivering to vehicle as needed
  • Providing guest assistance to servers as needed, including serving food and drinks and cleaning tables

Job Criteria

Experience

No experience required


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