Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,700.00 - $86,280.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement benefits
Life insurance
Disability Benefits
Paid vacation
Paid holidays
Parental leave
Job Description
The Magnum Ice Cream Company is a leading segment of Unilever's Ice Cream division, which is on the verge of becoming an independent publicly listed entity valued at approximately EUR 8.3 billion by the end of 2025. With iconic brands such as Wall's, Cornetto, and the globally renowned Ben & Jerry's, the company leads the global ice cream market across 76 countries. The Magnum Ice Cream Company values growth as a core tenet, not only in terms of business expansion but also in nurturing the careers of its people. Empowerment and innovation drive the company culture, allowing employees to embrace... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 6 years hospitality or retail management experience
- Proven track record managing unionized teams
- Strong communication and interpersonal skills
- Ability to work flexible hours including evenings weekends and holidays
- Experience with budget and financial reporting
- Capability to manage high-volume fast-paced operations
- Leadership and staff development experience
- Knowledge of safety compliance and emergency response procedures
- Physical ability to meet job demands including lifting and prolonged standing
Job Qualifications
- Highly professional patient energetic team-oriented individual with a positive can-do attitude and strong commitment to outstanding customer service
- Minimum 6 years experience in the hospitality industry or customer service with supervisory experience in retail or food service
- Flexible availability including nights weekends and holidays
- Experience managing or working within a unionized workforce
- Proven leadership ability through motivation development and inspiration
- Strong accounting and finance knowledge
- Excellent communication interpersonal and decision-making skills
- Experience handling customer complaints and performing effective guest service recovery
- Strong organizational time management and follow-through skills
- Project management and problem-solving abilities
- Ability to remain calm and responsive in stressful and emergency situations
- Self-motivated autonomous and proactive disposition
- Proficiency in computer applications including Excel Word Outlook and Salesforce
- Valid driver’s license
- Physical capabilities to handle merchandise bulk ice cream containers supply orders and standing for long periods
Job Duties
- Oversee and lead the Burlington Scoop Shop flagship operations including daily operations communications payroll and staffing
- Supervise the Vermont Catering Manager and Assistant Managers including 1:1 conversations growth development and corporate performance plans
- Provide leadership to approximately 50 part-time hourly staff including hiring orientation and onboarding
- Administer the Collective Bargaining Agreement between Ben & Jerry’s and the union representing shop staff including frequent communications monthly meetings and negotiations
- Provide ongoing coaching and feedback to direct reports and all hourly staff
- Work with Hospitality General Manager to prepare and oversee departmental budgets and financial reporting including profit/loss statements
- Plan and implement store marketing strategies to drive sales growth and increase brand awareness
- Resolve customer and staff operational issues proactively
- Coordinate with corporate retail operations on product launches and messaging enhancements
- Manage staff scheduling ensuring safe and effective coverage
- Partner with retail operations and Scoop University to maintain compliance with corporate guidelines
- Develop and implement training and orientation programs focused on excellent customer service
- Oversee daily hospitality financial operations including cash management, bank procedures, ordering, inventory and sales reporting
- Maintain accuracy of cashing in/out registers and sales reconciliation reports
- Participate in store planning and development meetings as well as company-wide activities
- Manage inventory ordering receiving storage and invoice tracking
- Support safety goals through emergency response management at the flagship location
- Participate in special projects as assigned by Retail Operations and Brand Experience teams
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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